Cs enterprises at connectnet - atlixco, puebla
ayer
vacante para la empresa cs enterprises at connectnet en atlixco, puebla: bilingual customer service agent - no prior experience required
overview: job summary: as a bilingual customer service agent, you will be the vital link between the company and spanish and english-speaking customers, providing effective solutions and an exceptional experience.
responsibilities:
* customer service: respond to customer queries and requests.
* bilingual communication: communicate fluently in both english and spanish, translating when necessary.
* problem solving: identify and resolve customer issues effectively.
* data recording: maintain accurate records of customer interactions.
* customer education: provide information about products/services.
* internal collaboration: work with other departments to address customer issues.
requirements:
* bilingual fluency
* communication skills: excellent interpersonal communication and empathy
* problem solving: ability to find solutions
* flexibility: availability for rotating schedules and weekends
compensation:
* attractive and competitive salary
* statutory and superior benefits
* savings fund
* performance bonuses
* 100% paid training
* if you are a student, we respect your school schedules. Both part-time and full-time positions are available.
nível de educación deseada: media superior
nível de experiência deseada: nível inicial
función departamental: atención al cliente
industria: call centers / telemarketing
habilidades:
* english
* customer service
* fluent english
* b2 english
* conversational english
universidad cesuma - call center
ayer
vacante call center
universidad cesuma solicita: call center (ventas)
edad: 25 a 35 años
sueldo mensuales: $8,500.00 netos (pesos mexicanos), sin tope de comisiones, prestaciones de ley y vales de despensa.
tipo de empleo: tiempo completo
horario: 09:00 a 19:00 horas de lunes a jueves (1 hora de comida) y viernes de 09:00 a 18:00 horas (1 hora de comida)
objetivo: venta de servicios de la universidad cesuma.
funciones: dar seguimiento a los prospectos, encontrar las necesidades del prospecto para saber de qué manera ofrecer el servicio y generar estrategias de venta.
forma de pago: nómina quincenal
requisito: experiência en ventas
tipo de puesto: tiempo completo
sueldo: a partir de $8,500.00 al mes
beneficios:
* vales de despensa
lugar de trabajo: empleo presencial
bebee - customer support representative
puebla, puebla bebeecustomersupport
hoy
job title: help desk specialist
the primary goal of this role is to deliver exceptional customer service through timely and effective communication, both verbally and in writing. This includes responding to customer inquiries, resolving issues, and providing support via various channels.
responsibilities:
* maintain daily communication with the team and adhere to productivity standards.
* receive and respond to customer calls, emails, and trouble tickets for both incidents and service requests.
* address high and critical priority tickets/projects according to established standard operating procedures.
* act as the initial point of contact within the hosted environment, identifying, troubleshooting, and resolving issues.
* collaborate with the manager to ensure the smooth operation of the help desk, including staff development, training, and scheduling programs.
* monitor and troubleshoot production networks, servers, applications, and services, escalating issues as necessary.
* provide remote technical support using a combination of telephone and remote support tools.
* process deliveries from vendors, scan packing slips, and maintain accurate records.
* communicate effectively with customers, both verbally and in writing, maintaining a professional tone at all times.
* create, manage, and resolve incidents and service requests within the company's trouble ticketing system.
* utilize formal work instruction (wi) documents and other documented knowledge to resolve customer issues efficiently.
* ensure escalations are handled professionally, consistently, and promptly.
requirements:
* high school graduation or equivalent required
* itsm certification preferred, itsm foundation training mandatory
qualifications:
* 1-2 years of experience in customer service
skills:
* fluent english language skills are essential
* excellent verbal and written communication skills
* strong meeting facilitation skills, including teleconference and web conference capabilities
* effective time management skills
* ability to contribute to a high-performing team by applying interpersonal and collaboration skills to achieve project goals
* ability to work creatively and analytically in a problem-solving environment
* good performance management skills, including feedback techniques
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