*join a team recognized for leadership, innovation and diversity*:the lead customer experience specialist is responsible for acting as a primary contact to deliver consistent, high quality and world class customer service, as well creating the right environment and mind-set for the rest of the customer service teamexcellent communication is required as well as a broadly thinking team player.he/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances.*key responsibilities*- work as part of the team involved in end-to-end booking and billing processes - ensuring the successful and timely booking, delivery and billing- clear concise communications with local office support & operations- work within guidelines of global policies and processes, utilization of a coe and local office support model to maximize productivity- order processing & order management- follow & comply with customer experience policies- develop and maintain effective working relationships on a regional scale with internal customers, pmt business leaders, logistics and isc personnel- own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling- learn best practices from developed team.*you must have*:- preferred minimum of 2 years' experience in a customer services environment- experience working in a multi discipline team- experience in sap- good understanding and operational experience- ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures- ability to interact with a wide variety of customers in various countries- demonstrates an ability to understand customer requirements and priorities to make the right business decisions- interpersonal skills- oral & written communication at all levels- sound judgment, problem solving & appropriate decisiveness- can effectively and confidently present to small groups within the team- english fluent*we value*:- understands how different functions within his/her own organisation interrelate to each other- understands and is familiar with the honeywell values- understands the importance of health and safety in the workplace- good knowledge of erp a plusli-hybrid*additional information*:- * job id*:req*- * category*:customer experience- * location*:av.santa fe no 94,torre "a" piso 1,mexico city,ciudad de mexico,*,mexico- nonexempt