Operador telefonico (playa del carmen)

• answer, record, log, and process all guest calls, requests, questions, or concerns.
• operate the telephone switchboard station.
• process guest requests for wake‑up calls, screening calls, do‑not‑disturb, call forwarding, conference calls, tdd relay calls, and non‑registered guest calls.
• advise guests of any messages received.
• monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
• receive, record, and relay messages accurately, completely, and legibly.
• activate or deactivate guest room message lights as appropriate.
• instruct guests on how to access the internet; transfer guests with problems to the provider's customer support line.
• test communication equipment to ensure it works properly.
• respond to special requests from guests with unique needs.
• contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• follow up with guests to ensure their requests or problems have been met to their satisfaction.
• dispatch bell staff or valet staff as needed.
• follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
• ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• use clear and professional language; answer telephones using appropriate etiquette.
• develop and maintain positive working relationships with others; support the team to reach common goals.
• comply with quality assurance expectations and standards.
• stand, sit, or walk for an extended period of time.
• enter and locate information using computers and/or pos systems.
• move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• perform other reasonable job duties as requested by supervisors.

• education: high school diploma or g.e.d. equivalent.
• related work experience: no related work experience.
• supervisory experience: no supervisory experience.
• license or certification: none.

marriott international is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability, veteran status, or any other basis covered under applicable law.