Job description
join our dynamic engineering team as a
certification support services specialist
, where you'll play a key role in supporting product safety and compliance. In this position, you'll manage essential non-certification engineering projects—such as corrections, transfers, and file reinstatements—ensuring they are completed accurately and on time. You'll also be the go-to expert for administrative support in flex and client reporting, helping drive the success of certification-related initiatives.
this is a great opportunity for someone who thrives in a detail-oriented environment, enjoys working cross-functionally, and is passionate about contributing to product safety and quality.
responsibilities
* lead project execution: manage the lifecycle of non-certification engineering projects, from scope analysis to completion.
* support certification efforts: assist engineers with certification-related tasks by handling administrative processes and preparing client reports.
* be the client liaison: communicate effectively with internal teams and clients to clarify project scope, resolve issues, and exceed expectations.
* own the process: serve as the project handler of record, ensuring all documentation and systems are up to date.
* drive continuous improvement: apply process improvement techniques to enhance efficiency and service quality.
* maintain key relationships: manage special handling requirements and maintain strong client connections.
* stay tech-savvy: use tools like flex, ecm, workbench, and ms office to manage projects and documentation.
qualifications
* high school diploma or equivalent, plus at least one year of relevant experience.
* basic understanding of ul services, policies, and procedures.
* strong organizational and communication skills.
* proficiency in ms office (word, excel, outlook).
* advanced english skills (reading, writing, and speaking).
* willingness to learn new systems and tools.
hybrid