Resumen de trabajo
el puesto de subgerente de operaciones es una parte esencial del equipo de liderazgo de la tienda y es responsable de garantizar que nuestro negocio minorista funcione sin problemas y con éxito. Los subgerentes operaciones gestionan los habilitadores comerciales (incluidos los financieros, las pérdidas y ganancias [p&l], el presupuesto, los gastos y el efectivo) y garantizan que el inventario, los suministros, las relaciones con los proveedores, la tecnología y las instalaciones se mantienen y maximicen. Son responsables de redactar el cronograma semanal de la tienda y realizar actividades administrativas relacionadas con las personas (incluida la finalización de la nómina y otra documentación). Los subgerentes de operaciones también ejecutan proyectos e iniciativas centradas en las operaciones impulsadas por la empresa a nivel de tienda.
job summary
the assistant manager, operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully. Assistant managers, operations manage business enablers (including financial, profit and loss [p&l], budget, expenses, and cash) and ensure inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized. They are responsible for writing the store’s weekly schedule and accomplishing people-related administrative activities (including completing payroll and other documentation). Assistant managers, operations also execute company-driven operations-focused projects and initiatives at the store level.
core responsibilities of the job / responsabilidades principales del trabajo
operations, product, and strategy / operaciones, producto y estrategia
* implement the store manager’s operations vision for the store and cascade to team members.
* plan and prepare weekly team member schedule according to labor requirements, availability, and budget considerations.
* move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
* review, monitor, and partner with store manager to manage the budget and other business data and metrics (e.g., p&l statement, expenses) and inform planning processes (e.g., quarterly business review and sales planning).
* provide retail floor leadership to team members, including planning retail floor coverage and making decisions to maintain efficiency and effectiveness of retail floor operations.
* support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries.
* execute company-level operations-focused directives, projects, and initiatives (e.g., from the ssc).
* understand and adhere to people safety policies and procedures to maintain a safe work environment.
* perform work in accordance with applicable policies, procedures, and laws or regulations.
leadership and people / liderazgo y personal
* create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
* perform administrative actions to support team members, including completing payroll, approving vacation and time off requests, approving shift swaps, and other documentation according to policies and procedures.
* inform people managers of projected team growth needs to support the building of a strong and diverse team based on operational trends and results.
* establish supportive and productive relationships with all team members, focusing on personal and professional development.
guest experience and community / experiencia del huésped y comunidad
* facilitate a seamless end-to-end guest experience by monitoring the incorporation of omnichannel programs (e.g., in-store guest transactions, buy online pickup in store, phone sales, and ship from store).
* collaborate with team members to ensure an optimal guest experience that values guests’ time and supports store operations.
* resolve guest feedback and address issues, including guest escalations and urgent requests, helping to “make it right” for guests.
budget responsibility / responsabilidad presupuestaria
* accountable for delegated aspects of controllable budget and labor hours
people management / gestión de personas
* leadership role indirectly responsible for subset of store employees as delegated by store manager
what we look for / lo que buscamos
* inclusion & diversity: creates/supports an inclusive environment that values/celebrates differences
* integrity: behaves in an honest, fair, and ethical manner
* adaptability/agility: navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
* leadership: is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
* collaboration and teamwork: works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
* decision making/problem solving: identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions
* strategic thinking: considers the lasting implications of decisions; sets a plan and makes decisions aligned with company strategy, vision, and values
* business acumen: is able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches)
* interactive communication: conveys information effectively and understands information shared while interacting with others
job requirements / requisitos del trabajo
eligibility / elegibilidad
* must be legally authorized to work in the country in which the store is located
* must have the ability to travel to assigned store with reliable transportation methods
schedule/availability / horario/disponibilidad
* el trabajo se realiza en un horario variable que podría incluir temprano en la mañana, mañana, tarde, noche o noche, así como fines de semana y feriados.
experience / experiencia
* 1 año de experiencia en gestión y administración de operaciones comerciales, incluida experiencia en programación y gestión de horas laborales designadas y gestión de proyectos o procesos.
desirable qualifications / activos laborales (deseables)
* educación: diploma de escuela secundaria, ged o equivalente
* educación: licenciatura o equivalente
* experiencia: 1 año de experiencia en gestión minorista o de ventas específicas.
contexto laboral
* el trabajo se realiza en un entorno con luces brillantes y música alta.
* el trabajo se realiza como parte de un equipo y también de forma independiente.
* el trabajo puede implicar gestionar conflictos o mediar en problemas entre otros o reducir los problemas de los invitados.
* el trabajo implica acercarse para conocer y construir relaciones con extraños/gente nueva, y fortalecer las asociaciones comunitarias existentes.
* a veces el trabajo se realiza en una computadora u otros dispositivos técnicos, incluso para reunirse con otras personas virtualmente.
* el trabajo implica moverse por una tienda durante la mayor parte de un turno para ayudar a los invitados y realizar el trabajo, pero también puede implicar estar sentado durante períodos prolongados de tiempo (es decir, más de 1 hora).
* el trabajo puede implicar ocasionalmente mover cajas que pesen hasta 30 libras (13,6 kg).
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