*requirements*:
- minimum 1 year of customer service experience
- bilingüe (english and spanish)
- strong comunication and organizational skills
- ability to thrive in a team-oriented work environment
- control of documented information (bbb internal).
*knowledge in*:
- product knowledge
- data base management
- microsoft office
- business software programs
- intermediate excel
- customer orders and especial requests
- prepares customer service summary reports and metrics
- provide support of catalog, product, order, and part number cross reference inquiries to the customer satisfaction.
- utilize internal data and web-based systems to resolve and or provide correct information to customer.
- follow up all the requests received by the customer service reps. On any inquire, such a product requests, shipments, distributor search information, technical information about material and orders.
- resolve any emerging problem that our customer accounts might face with accuracy and efficiency.
- resolve product or service problems by clarifying the customer complaint.
- communicate customer service/technical service/ sales requests to the appropriate departments.
- request to all departments in the company answer as soon as possible the actions to respond our external customer in their requirements.
- inform about eta and tracking numbers on orders, units, and components.
- maintain a positive, empathetic, and professional attitude toward customers at all times.
- good communication at all levels english and spanish.
tipo de puesto: tiempo completo
salario: a partir de $16,* al mes
horario:
- diurno
- turno de 10 horas
idioma:
- inglés (deseable)
lugar de trabajo: una ubicación