Be a part of stefanini!At stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.¡apply onsite technical support l2!Requirements:2 years of experience as on site technical supportknowledge of itil (desirable)experience with ticket management toolsexperience in: active directory, office 365, vpn, sccm, remote support, antivirus, information backups, one drive, teams, peripheralsadvanced english language skills, will interact with the team in germanyavailability for flexible hours, may be required to cover extra timeservice-oriented attitude, friendly, and respectfulenglish proficientessential duties and responsibilities:resolve hardware and software incidents on-sitesupport for incidents related to basic softwarepreparation, installation, configuration, and change of computing equipmentcloning of equipment, user data backupcustomization of equipment and restoration of informationpreparation of equipment to be delivered to the provider and userskeep hardware inventory updatedpreparation of reports and management reports as per scopewhat’s in for you?On-site employment (san josé chiapa, puebla)training pathlife insurancepunctuality bonusgrocery vouchersrestaurant voucherslegal benefits + profit sharing (ptu)learning and mentoring platformsdiscounts at language schoolsgym discount