Overview
we are seeking a country driver operations team leader to oversee and optimize driver operations in mexico. This role is crucial in ensuring a balanced driver supply, fostering partnerships, and enhancing fleet management strategies. The candidate will have a strong operational mindset, strategic thinking, and the ability to drive business development at a local level. This position reports directly to the country manager and requires close collaboration with regional and hq teams.
responsibilities
* oversee and manage driver supply in the local market to ensure a healthy balance between demand and availability
* identify, build, and manage strategic partnerships to strengthen driver engagement, retention, and market positioning
* lead fleet-related projects, including expansion planning, operational optimization, and exclusivity programs
* analyze driver app usage and performance to generate insights that support product enhancements and operational improvements
* collaborate with hq teams to execute local digital campaigns, acquisition strategies, and incentive programs
* design and implement initiatives to improve driver retention, streamline recruitment efforts, and enhance the registration process
* monitor competitive activity and industry trends to proactively adjust local strategies
* manage and mentor a direct report in a supervisor role to ensure daily operational excellence and cross-team collaboration
* leverage data to monitor market performance, track key metrics, and support data-driven decision making
requirements
* 4-5 years of experience in operations or a business-related role, preferably within ride-hailing, mobility, or logistics
* strong analytical skills with the ability to interpret data and make strategic recommendations
* experience managing driver supply, fleet operations, or partnerships
* proven ability to decompose complex business challenges, prioritize effectively, and drive results
* excellent communication and stakeholder management skills, with the ability to present and influence at multiple levels
* comfortable working in a fast-paced, dynamic environment with cross-functional collaboration
* sql proficiency is a plus; strong excel skills required to analyze trends and create reports
* business development experience and the ability to identify new opportunities within the ride-hailing ecosystem
benefits
we offer: opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company. Hybrid work
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