Desktop support technician - bilingual
desktop support technician - bilingual
be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. As a desktop support technician working onsite in mexico city, you’ll be a part of bringing humanity to business. #experiencettec
our employees have spoken. Our purpose, team, and company culture are amazing and our great place to work certification in mexico says it all!
what you’ll do
under general direction, the role is responsible for maintaining the desktop/ workstation environment, software distribution, security updates and second level troubleshooting. This employee acts as a lead for escalation of complex issues.
during a typical day, you’ll
* maintains, analyzes, troubleshoots, upgrades, replaces and repairs computer systems hardware and computer peripherals. Act as an escalation point for complex technical and configuration issues
* softphone and hard phone configuration and administration
* monitor and maintain desktop compliance such as sccm client health, s1 anti-virus and ms patch updates
* monitor and maintain site’s dhcp ips ensuring each client/department has enough ip pool, vlan configuration and administration
* assist with implementing discovery, planning and managing projects. Act as a liaison between other departments and the site it group
* work with other it teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technology
* employee will need to provide mínimal training and technical assistance to end users. Able to lead by example and act as a mentor to desktop support associate technicians
* creating/updating documentations like sops; job aids, faqs, etc
what you bring to the role
* relevant two-year associate or bachelor’s degree in computer science, information technology or engineering or an equivalent combination of education and experience
* superior it support knowledge is required. Must be able to install, configure and troubleshoot current desktop operating systems.
* working knowledge of sccm, antivirus, intune, vlan, dhcp, active directory, group policies, ms exchange, network and remote administration, software deployment as well as imaging software and processes
* high attention to detail in planning, reporting and execution of assigned work and must be proactive in resolving issues or developing better work practices
* must be able to work in a fast paced environment and have good time management skills for daily tasks and projects
* must be able to work flexible hours, rotating schedules and additional hours as required
* working knowledge is desired in scripting using powershell, dos base and other command language
* working knowledge in creating/updating documentation (i.e. Sop’s, job aids, faq’s, etc.)
what you can expect
* supportive of your career and professional development
* an inclusive culture and community minded organization where giving back is encouraged
* a global team of curious lifelong learners guided by our company values
* and yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
about ttec
our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. Ttec is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
primary location: mx-df-mexico df
help desk agent
hoy
service delivery role
the customer service representative is responsible for delivering top-notch customer service via phone calls, emails, and tickets on a daily basis.
key responsibilities:
* maintains regular communication with the team to meet productivity standards.
* responds to customer inquiries, including high and critical priority tickets, according to standard operating procedures.
* serves as the initial point of contact for customers, identifying and resolving technical issues.
* assists in managing the daily operation of the service delivery function, including staff development and training programs.
* monitors production networks, servers, applications, and services to troubleshoot and escalate issues as needed.
* provides remote technical support to customers via phone and remote support tools.
* takes deliveries from vendors, processes packing slips, and communicates with customers professionally.
* creates and manages incidents and service requests in the company's trouble ticketing system.
* utilizes formal work instruction (wi) documents to resolve customer issues.
* ensures escalations are handled consistently and professionally.
requirements:
* high school graduation or equivalent
* itsm certification preferred; itsm foundation training required
* 1-2 years of customer service experience
* excellent verbal and written communication skills
* strong meeting facilitation skills, including teleconference and web conference
* able to contribute to a high-performing workgroup through collaboration and interpersonal skills
* able to work creatively and analytically in a problem-solving environment
help desk specialist
hoy
job summary
the ideal candidate will possess a strong background in customer service, enabling them to thrive in a dynamic work environment. Key responsibilities include:
* providing exceptional customer support through various channels.
* responding promptly and professionally to customer inquiries, effectively resolving issues.
* maintaining accurate records of customer interactions and feedback for continuous improvement.
* collaborating with internal teams to address customer complaints and enhance overall satisfaction.
requirements:
* bilingual english (b2/c1 level) and spanish language proficiency is essential.
* a minimum of six months' experience as a verifiable bilingual telephone agent.
* verifiable job stability in the employment record.
* a completed bachelor's degree or high school diploma from a recognized institution.
* able to work varied shifts, including weekends and holidays.
work environment:
the successful candidate will work in a modern office setting in mexico city.
analista help desk bilingue
hoy
job description
soporte it y redes 100% bilingue
* brindar soporte y solucionar problemas de estaciones de trabajo, impresoras, redes y aplicaciones.
* soporte/instalación/actualización de productos de software y hardware.
* agregar/eliminar/mantener usuarios en la red; crear inicios de sesión de windows, configurar cuentas de correo electrónico, asignar acceso a aplicaciones y garantizar la seguridad.
* configuración de teléfono de empleado ext./v-mail/grupos de trabajo
* participar en las reuniones del departamento, brindando aportes y sugerencias.
* sugerir ideas de capacitación para los usuarios en función de la interacción a partir de la resolución de solicitudes de soporte.
* capaz de reaccionar al cambio productivamente y manejar otras tareas o proyectos según lo asignado.
calificaciones y requisitos:
* debe tener motivación propia y requerir supervisión limitada.
* debe tener una manera cortés y receptiva para tratar los problemas de la persona que llama de manera profesional y cortés.
* conocimientos básicos de hardware de pc y habilidades para solucionar problemas.
* conocimientos básicos de software de windows 10/11 y ms office 365.
* comprensión básica de los protocolos de red.
* 0-2 años de experiência en el campo de ti. Grado un plus pero no requerido. Certificaciones un plus pero no requerido.
* debe ser preciso, orientado a los detalles, poseer excelentes habilidades de organización y gestión del tiempo; y demostrar la capacidad de gestionar múltiples tareas.
* habilidad para leer, escribir y hablar inglés con fluidez. Bilingüe (inglés/español a plus).
pay: $16,000.00 - $9,000.00 per month
help desk home office
hoy
solícito: help desk home office
actividades: habilidades interpersonales excepcionales, con un enfoque en las habilidades de escucha y cuestionamiento. Un sólido conocimiento práctico de sistemas informáticos, hardware y software. - solucionar y diagnosticar problemas de ti - soporte de mesa de ayuda como l1 soporte de problemas relacionados con ti en microsoft os, office 365. Fuerte comprensión del inglés y habilidades de comunicación
horario: lunes a viernes con turno de 8 horas con 1 hora de comida y dos días de descanso, domingo y un día más a elegir entre semana.
conocimientos: los agentes de help desk proporcionan soporte técnico remoto al cliente por teléfono, correo electrónico y chat a los usuarios finales dentro de un entorno de centro de llamadas.
ofrecemos:
* $16,000 mensuales brutos
* prestaciones de ley
* se envía equipo de trabajo demora en llegar de 8 a 10 días
tipo de puesto: tiempo completo
salario: $16,000.00 al mes
horario:
* turno de 8 horas
prestaciones:
* vacaciones adicionales o permisos con goce de sueldo
experiência:
* soporte tecnico it: 3 años (obligatorio)
idioma:
* inglés (obligatorio)
it help desk technician
hoy
company overview: milestone technologies is a global it managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across application services and consulting, digital product engineering, digital workplace services, private cloud services, ai/automation, and servicenow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
job overview: we’re looking for a help desk technician to join our skilled it help desk operations team, serving local and global internal users. Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness. The help desk technician has experience in supporting both mac and pc environments, can hold a conversation as well as resolve complex technical issues effectively and efficiently, and is someone who values the people behind the problems. This role works monday through friday during standard business hours.
how you will make an impact:
o provide hardware and software it support and technical education to end users both remotely and onsite
o deploy, manage, and ship our inventory of endpoints that allows samsara in mexico to stay connected and productive
o recover hardware from users
o applies critical thinking to efficiently troubleshoot simple and complex user requests and issues. and provides as much context and information as possible to deliver the best solutions as quickly as possible
o troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure wi-fi, wired connectivity to the internal network, password resets
o supports user requests and performs break/fix or remote installations as needed.
o supports av for internal and customer facing events
o leads in ticket processes and provides coaching for other technicians when workflow deficiencies are identified
o has deep understanding of defined team metrics, such as backlog, aging, effectiveness; and takes actions based on the current trends in service
o document our systems and ensure our processes are always improving
o displays learning agility by actively seeking answers when technically challenged
o seeks feedback from other help desk technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements
what you need to succeed:
o minimum 1-2 years of experience in a help desk role w/walk-up service required, vip support preferred
o advanced working knowledge of collaboration tools such as slack, teams and google workspace
o demonstrated knowledge of microsoft exchange and/or google admin, including a firm understanding of groups and permissions. Knowledge of windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues
o familiarity with platforms such as servicenow, zendesk, jira, or okta
o strong interpersonal communication skills with a high degree of empathy is a must
o a college degree in a technical program (computer science, information systems, or other stem field)
o 3-6 years' experience working with people in a technical context
o strong spoken and written language skills in english and spanish
o a passion for learning and doing new things in a fast-paced environment
o ability to work from our office in mexico city at least 2 days a week
o an affinity for working with all things electronic
preferred qualifications:
o experience with enterprise saas (g suite, slack, zoom, okta, simplemdm, okta)
o knowledge of apple products, androids, and windows pcs (macbooks, iphones, android, windows os)
o software re-imaging of laptops
compensation:
estimated pay range:
exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
our commitment to diversity & inclusion:
o at milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
o milestone technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated
what you’ll do:
o answer calls, create tickets, and resolve software/hardware it incidents within scope.
o document the entire resolution process carried out to solve the incident.
o create tickets that need to be escalated to second-level support groups.
o use knowledge bases as a resource to resolve incidents.
o follow up on assigned tickets.
o participate in service improvement initiatives.
who you are:
o technical degree or bachelor's degree in systems, computer science, or a related field.
o minimum of 1 year of experience providing support via phone.
basic required knowledge:
o windows operating system (version 10)
o english: advanced
o web browsers (google chrome, microsoft edge, internet explorer)
o ticketing tools (e.g., servicenow)
o remote configuration of computers/printers
o remote access tools (e.g., logmein, anydesk, remote desktop manager, etc.)
o communications: vpn, desktop setup, internet, etc.
soft skills:
o customer service attitude.
o ability to assist users and resolve their incidents quickly, or escalate the issue to the appropriate support group.
o excellent verbal and written communication skills.
o willingness to work rotating shifts.
o ability to maintain confidentiality of information.
joining dxc connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At dxc we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
hoy
hoy
compañia global de firmas independientes de servicios profesionales, que proveen servicios de auditoría, impuestos y asesoría, se encuentra en busqueda de:
analista mesa de control / help desk
requisitos:
o preparatoria concluida
o experiência mínima de 2 años en atención a clientes, call center, contac center
o experiência en soporte a usuarios vía telefónica.
o conocimiento en mesa de ayuda
funciones:
proporcionar personal presencial especializado en servicios de soporte técnico en tecnologías de la información (ti) para brindar solución a fallas de los equipos electrónicos (equipo de cómputo, estaciones de trabajo, equipos móviles, con sus accesorios y periféricos involucrados), mantenimiento, actualización de aplicaciones de oficina, correo electrónico, respaldos de información, mantenimiento preventivo e instalación de agentes de seguridad; para reestablecer su funcionamiento en el menor tiempo posible, en el entendido que los servicios proporcionados no sean para el cumplimiento de la actividad preponderante por parte de la empresa que contrata.
oferta:
o sueldo base mensual
o prestaciones de ley
o horarios: lunes a viernes
o zona: periférico blvrd. Manuel ávila camacho, miguel hidalgo.
tipo de puesto: tiempo completo, por tiempo indeterminado
sueldo: $10,000.00 al mes
tipo de jornada:
o lunes a viernes
pregunta(s) de postulación:
o ¿posees experiência en mesa de ayuda/mesa de control en el area de informática (ti)?
o menciona tus pretensiones económicas
lugar de trabajo: empleo presencial
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