Customer experience leader
the ideal candidate will have experience leading teams to deliver exceptional customer experiences and execute service processes across multiple channels.
key responsibilities:
* drive sales growth by achieving net sales targets for the region, focusing on profitable organic growth and increasing sales of sustainable products.
* develop strategies to enhance operational efficiency and profitability through process improvements.
* design store incentive programs tailored to local markets.
* enhance net promoter score (nps) and brand tracking indicators through data-driven insights.
* implement process improvements to increase operational results.
* develop omnichannel strategies with a command center to provide seamless customer experiences.
* create issue resolution strategies that ensure high-quality service delivery.
* align service offerings with the company's value proposition.
* monitor key performance indicators (kpis) to inform critical business decisions.