About dhl supply chain
as the world’s largest contract logistics specialist, we create a competitive advantage for our customers by providing logistics solutions based on our globally standardized warehousing, transportation, and integrated services.
our people are our biggest asset. We are certified as a great place to work. at dhl, you will find a culture that embraces diversity and collaboration, boosting your strengths and generating confidence.
a world driven by logistics. A company driven by people!
job purpose:
build and maintain strong relationships with our customers to understand their needs and ensure satisfaction with our service.
key responsibilities:
1. act as the primary point of contact between the customer and the company, ensuring that projects and contracts are delivered on time, within budget, and meet customer expectations.
2. identify opportunities for upselling or cross-selling additional products and services to existing customers, contributing to overall revenue growth.
3. address and resolve any issues or concerns that customers may have, acting as an advocate for the customer within the organization.
4. collaborate with customers to develop strategies that align with their goals and objectives, helping them achieve success through dhl's offerings.
5. monitor account performance, gather feedback, and report on metrics to ensure continuous improvement and customer satisfaction.
6. stay informed about industry trends, market conditions, and competitor activities to provide valuable insights to customers and inform business strategies.
who we are looking for:
* fluent in german, english, and spanish.
* desirable logistics experience.
* previous experience as an account manager (rfq, sales, customer centricity).
* knowledge of finance (p&l, budget, billing, invoicing, etc.).
* please upload your resume in english.
fluency in german and an understanding of the local culture are essential. We value diversity and encourage all interested parties who meet these criteria to apply.
please attach your cv in english for consideration.
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