Technical account manager - latam (remote)
join to apply for the technical account manager - latam (remote) role at dlocal.
about dlocal
dlocal enables the biggest companies in the world to collect payments in 40 countries across emerging markets. We help global brands increase conversion rates and simplify payment expansion. As a payments processor and merchant of record, we facilitate market entry for our merchants into fast-growing emerging markets.
join our global, remote-first team of over 1000 members from 30+ nationalities. We offer a flexible culture with travel, health, and learning benefits. Working with us means impacting millions daily and thriving in a challenging, customer-centric environment.
role overview
we seek a technical account manager responsible for managing all technical aspects of customer relationships, serving as the first contact for merchants, and guiding them to optimal solutions. You will collaborate closely with sales, account management, product, and development teams to ensure customer success.
key responsibilities
* provide high-quality technical support during onboarding and ongoing operations, ensuring customer satisfaction and strengthening relationships.
* develop deep product and technical knowledge to assess and ensure quality for customers.
* maximize company revenue through strategic customer engagement.
* expand existing customer relationships with new products and operational development.
* analyze technical and business needs of prospects to develop tailored solutions.
* collaborate with product and engineering teams to customize products for clients.
* manage customer expectations and lead them toward satisfaction.
* build and maintain strong, long-term technical relationships.
* oversee product integration and ramp-up processes for success.
required skills and qualifications
* bachelor’s degree in engineering or computer science.
* at least 7 years of relevant experience.
* experience with apis and ability to explain technical concepts to third parties.
* fluent in written and spoken english.
* proficiency in sql.
* experience delivering client-focused, tailored solutions.
* passion for customer success and understanding client needs.
* excellent interpersonal, communication, analytical, and problem-solving skills.
* strong organizational skills to manage multiple projects.
* payments industry experience is a plus.
* knowledge of additional languages is a plus.
what we offer
* remote work flexibility from anywhere or our global offices.
* flexible schedules driven by performance.
* dynamic fintech environment fostering creativity.
* referral bonus program.
* access to premium coursera subscriptions for learning.
* free language classes (english, spanish, portuguese).
* monthly social budget for team activities.
* opportunity to work remotely from anywhere in the world with dlocal houses.
* for non-it roles in montevideo, 55% office attendance required.
next steps
our talent acquisition team is committed to providing a positive candidate experience. We will review your cv and keep you updated via email. For more information about dlocal, visit our webpage, linkedin, instagram, or youtube.
additional details
* seniority level: not applicable
* employment type: full-time
* job function: sales and business development
#j-18808-ljbffr