Bachelor’s degree.
- >3 years of experience
- microsoft office (including excel).
- ability to work in a fast-paced, deadline-oriented work environment
- basic communication skills, spanish & english (written and verbal).
- proactive behavior with a healthy dissatisfaction of the status quo.
- must be flexible to work eventually on weekends and/or evenings during peak events.
Job summary the goal of amazon’s global delivery strategy team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services. In this role you will be primarily responsible for tracking key metrics and action items for programs and processes in the last mile operation, such as: payments, losses, on road hours, suppliers background check monitoring, driver experience, daily tracking and safety/security investigation track, always assuring all teams (internal and external) are aligned with standard procedures and requirements always focusing in customer experience. Key job responsibilities responsibilities include (but are not limited to): - ensure to remain customer obsessed. - operative discipline monitoring key processes at daily, weekly or monthly cadence. - tracking of goals and tasks to guarantee the overall success of the channel. - diving deep capability to determine first level root causes. - ability to manage and populate performance reports and dashboards for key metrics. - submit sims or tts when needed. - management of up to 10 employees (including payroll, performance management, work-flow assignment).
- interest in long-term career development in.
- experience in logistics roles (distribution centers, transportation) or quality assurance roles.
- mathematic and analytical skills using data to determine root causes and trends.
- technical aptitude and familiarity with the usage of large databases (excel, access, tableau).
- ability to drive successful partnerships with internal and external teams.
- demonstrated leadership skills when confronted with difficult situations exhibiting ability to keep focused and motivated.
- >3 years of experience in logistics roles (distribution centers, transportation) or quality assurance roles.