*role title*
*sharepoint support developer*
*department*
media business system
*location*
mexico
*about wpp it*
wpp it provides it services for wpp, the world's largest communications services group. As a creative transformation company, wpp is helping its clients transform the future through extraordinary work. Wpp it is an integral part of that journey, and we are proud to provide technology for some of the world's most creative brands.
Li-hybrid
*role purpose*
at wpp, technology is at the heart of everything we do, and it is wpp it's mission to enable everyone to collaborate, create and thrive. Wpp it is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from wpp's petabytes of data.
Groupm is the world's leading media investment company responsible for more than $63b in annual media investment through agencies mindshare, mediacom, wavemaker, essence and m/six, as well as the outcomes-driven programmatic audience company, xaxis and data and technology company choreograph. Groupm's portfolio includes data & technology, investment and services, all united in a vision to shape the next era of media where advertising works better for people. By leveraging all the benefits of scale, the company innovates, differentiates and generates sustained value for our clients wherever they do business.
The groupm it team in wpp it are the technology solutions partner for the groupm group of agencies and are accountable for co-ordinating and assuring end-to-end change delivery, managing the groupm it technology life-cycle and innovation pipeline.
*key responsibilities*
analysis & implementation
- use and leverage powerapps, powerbi, power automate, sharepoint online and other related office 365 services to build business solutions
- design and develop business intelligence and analytics solutions for the enterprise using tools such as powerbi, tableau, etc.
- help project teams define, build/configure all our products to high standards.
- develop a thorough understanding of user demands, usability and functional issues in your region. Consolidate and prioritize issues, relaying new requirements or change requests to the project team.
Support, maintenance & training
- provide excellent client service to the user base in your region, actively working to provide solutions to business challenges.
- attempt to analyse the cause of all problems and either provide the end users with a solution, workaround, or escalate the issue to global support.
- verify, manage, track and regularly communicate the status of issues reported between the user base in the region and the support team.
- conduct basic and advanced hands-on training sessions for end users and be the primary point of contact in the region; providing daily support, troubleshooting, configuration, installation and super user training for client reporting applications.
Testing & documentation
- provide support for new releases and communicate new release information to the user base, providing training and end user documentation on new features.
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*skill requirements*
- excellent client facing, presentation, interpersonal and communication skills.
- in depth experience with business intelligence (bi) products, such as powerbi, tableau, etc.
- in depth understanding of development tools and related development methodologies (agile, waterfall, etc.)
- product experience with sharepoint online, office 365 services like ms powerapps, ms flow, etc.
- ability to quickly learn and understand new products, new it systems and tools.
- a proactive, "can do" (initiative), "flexible" mindset with a desire to help the team wherever the needs are (team player).
- desire to join a dynamic team and grow by learning and doing.
- high focus on customer service and satisfaction.
- ability to work to deadlines and manage multiple concurrent tasks while maintaining attention to detail.
- knowledge of sql is a plus
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*behaviours*
- *you're open*: we are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
- *you're optimistic*: we believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with confidence: to try the new and to seek the unexpected.
- *you're extraordinary*: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we deliver extraordinary every day.