This is a hybrid role: requires working 3 days on site 2 days at home remote on a full-time basis
cca's service operations is the organization responsible for supporting gm's global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. This role is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. Performs observations, assessments, interviews and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.
Level expectations:
fully qualified individual contributor who has knowledge and understanding of all aspects of a function and exercises independent discretion and judgment on significant matters based on professional knowledge. Level most professionals can expect to achieve in their career.
Expertise
- recognized as a fully qualified, experienced professional. Has complete knowledge and full understanding of own area and broad knowledge of related areas.
- takes broad challenges and, through independent professionally developed analysis, identifies and analyses options, and breaks them down into initiatives capable of implementation. Identifies opportunities and proposes solutions to improve internal processes, services, and structures to support functional strategies.
- uses advanced analytical and problem-solving techniques to resolve a wide range of non-standard problems.
- works independently; receives mínimal guidance. Acts as a resource for colleagues with less experience.
Complexity
- identifies and devises solutions based on limited information and precedent. Uses evaluation and judgement to solve problems that are new to the organization and require a deep level of experience and strategic thought to create a solution.
- often effects change in broader functional area without direct exercise of command, using persuasion in situations where reaching agreement may be hindered by differing opinions, past practices, or experiences.
Scope and impact
- challenges and problems are of a diverse scope with multiple moving parts, where developing a plan and viewing the whole picture is a significant challenge itself. Work is done independently and is reviewed at critical points.
- owns the development and delivery of solutions, driving cross team and group efforts. Leads by example, taking responsibility for their own actions, acknowledging mistakes, and holding themselves accountable for achieving goals. Addresses and evaluates a diverse range of issues using innovative methods and proposing alternative approaches.
- serves as a mentor to more junior level employees, providing coaching and guidance on difficult issues.
- has significant operational impact across their function.
*additional job description*:
- function as a central america & caribbean district manager: be a liaison between gm and their dealerships/independent aftermarket dealers in the central america & caribbean region, to ensure monthly/annual sales targets and service objectives.
- monitoring compliance on service indicators and parts purchases in each country.
- assist dealer service and parts operation in the ordering, selling, and purchasing, focused on customer retention and customer satisfaction.
- negotiation of parts sales objectives with acdelco and gm channel distributors.
- implementation and development of commercial strategies for the gmcc region (marketing initiatives, customer retention programs, special discounts per product line, promotions, launch of commercial programs)
- responsibility for the administration of the distribution agreements that exist between general motors and its acdelco dealers.
- prepare reports and presentations related to parts and service for the region (monthly sales report by dealer, ship direct report, rdcc performance report, weekly sales forecast, data sharing, customer retention, csi survey).
*required qualifications*:
- bachelor’s degree: business, engineering or similar.
- required experience in similar position: from 3 - 5 years.
- english level: advanced.
- this position requires to travel, a valid american visa and passport is required.
In case you need any reasonable adjustment to continue with your process, let your recruiter know.
Just so you know diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within general motors.
*about gm*:
our vision is a world with zero crashes, zer