Job Description
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Job Title: Event Producer/ Floor Manager
Req Id: 95640
City: Mexico City
State/Province: Estado De Mexico
Posting Start Date: 10/15/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Events Support Team Leader
Job Profile: Events Support Team Leader
Department: End User IT Services / Digital Workspace Operations
Location: Mexico City
Reports to: IT Service Delivery Manager
1. Role Summary
Seeking a dynamic Events Support Team Leader to oversee technical delivery of internal corporate events. This hybrid role combines technical expertise, strategic planning, and team leadership for virtual and in-person events. Includes oversight of the Internal Meetings & Events (IME) Mexico team.
2. Key Responsibilities
Leadership & Team Management
- Lead and develop AV technicians and event support professionals.
- Manage IME Mexico team and align with general standards.
- Oversee resource planning and scheduling.
- Foster client-focused, high-performance culture.
Event Planning & Execution
- Own end-to-end technical production of events.
- Translate stakeholder needs into technical solutions.
- Conduct planning and risk assessments.
- Lead technical production during critical events.
- Liaise with stakeholders, support teams, and vendors.
- Manage event timelines, deliverables, and costs.
- Develop technical scopes and event plans.
- Plan and manage rehearsals, AV setup, lighting, staging, and platforms.
- Lead on-site execution and act as Show Caller.
- Coordinate content and technical support.
- Supervise event personnel and resolve issues.
- Conduct debriefs and prepare analytics and documentation.
- Oversee production space and equipment upkeep.
Technical Operations
- Supervise AV systems: cameras, mixers, lighting, audio.
- Operate in-house facilities: studio, auditorium, VC rooms.
- Coordinate logistics for off-site events.
- Recommend technology upgrades.
Stakeholder Engagement
- Act as technical liaison for internal clients.
- Maintain communication with global/regional teams.
- Align execution with branding and communication strategies.
3. Required Skills & Qualifications
Experience
- 5+ years in event production (onsite, hybrid, virtual).
- Strong multitasking, project management, and communication skills.
- Experience with senior leadership and C-Suite.
- Problem-solving mindset and flexibility for off-hours.
- Proficiency in event/project management tools.
- 2+ years leading technical/event teams.
Technical Skills
- Hardware: mixers, cameras, encoders, lighting, audio.
- Software: OBS Studio, vMix, Adobe Suite.
- Platforms: Cisco, MS Teams, webinar tools.
- Photography: CANON camera for event pictures.
Soft Skills
- Strong leadership and coaching.
- Excellent English communication.
- Strategic, customer-centric thinking.
- Analytical and collaborative.
- Initiative and results-focused.
4. Education
- Associate’s degree or higher in IT or marketing with IT focus.
- AV production or event management certifications a plus.
5. Additional Notes
- Manage events within IME space, supporting internal communications and marketing.
- Proactive adoption of best practices and continuous improvement.
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Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
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Deliver
No
Performance Parameter
Measure
1.
100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
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Mandatory Skills: Desktop Support.
Experience: 3-5 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.