Team member
position description and key measures
position: team member
department: retail operations
reports to: store manager
duties & responsibilities
customer experience
* provide exceptional experiences to every customer using the sell with style steps.
* professionally resolve all customer complaints, ensuring the customer leaves satisfied by listening, understanding, and finding a resolution.
* share product knowledge for current add-ons when styling customers.
* complete customer bag checks when required.
sales
* understand store targets set daily, weekly, and monthly, and track store performance daily.
* assist in achieving store sales and performance indicators.
* track sales hourly using the store diary.
* continuously improve all company kpis.
* utilize tools within the store diary to achieve kpi benchmarks.
ear piercing
* understand proper use of mechanical stud and clasp ear devices.
* provide safe and sanitary ear piercing services.
* recognize procedures for potential exposure to blood-borne pathogens.
visual merchandising and housekeeping
* assist in merchandising and housekeeping.
* execute floor updates, range updates, and promotions as per planogram.
* complete sale setups according to guidelines.
* ensure signage is accurate and up-to-date.
* perform daily cleaning tasks and store walks to ensure safety and cleanliness.
* log maintenance issues within 24 hours.
* keep the backroom organized and free of stock.
product management
* process stock according to standards (ibt’s etc.).
* replenish stock within 24 hours of receipt.
* complete stock audits weekly.
* refill products daily and organize excess stock per standards.
* ensure faulty products are repaired or scanned out the same day.
brand ambassador
* present yourself according to the lovisa style guide.
* wear the team piece on every shift.
* maintain professionalism at all times.
communication
* read, understand, and act on all lowdown and communication notifications.
* maintain open communication and utilize the store diary daily.
* respond to calls within 24 hours and emails within 48 hours.
other
* comply with the lovisa employee and security manuals.
* stay updated on policies and procedures.
* maintain security awareness and cash register accuracy.
* be flexible, proactive, and coachable.
* work hours as per roster, with prior approval for outside hours.
* perform other duties and projects as required.
key measures and accountabilities
* monitor sales vs. growth on last year.
* achieve above benchmark in average dollar sale and items per sale.
* achieve 15%+ add-ons and 90% lola completion.
note: this job is active and not expired.
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