Overviewcareers to smile aboutat pepsico, you'll discover a place where our mission is to create smiles around the world.
with a portfolio of more than 500 beloved brands including gatorade, lay's and quaker, our work touches millions of people every day.at the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action.
driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.whatever your role, you'll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.responsibilitiesthe opportunitythe customer experience coordinator will drive online sales growth and conversion by elevating the end-to-end consumer experience across retailer digital ecosystems.
although pepsico does not operate retailer-owned platforms, this role shapes all digital touchpoints by partnering closely with retail media, content, omnichannel marketing, and ecommerce kams, ensuring seamless execution of perfect digital store standards and full-funnel strategies.your impactthis position plays a crucial role in customer engagement, acting as a mexico-level coordinator for jbp sessions, full-funnel alignment, and relationship-building efforts aimed at improving pepsico's advantage rank with strategic customers.
the ideal candidate is tech-savvy, creatively disruptive, curious, digitally-driven, and experienced in online retailers, omnichannel leaders, or marketplace environments.qualificationswho are we looking for?
experience2–3 years of experience in ecommerce, digital shelf management, ux for online retail, or content optimization in cpg / fmcg or eretail environments.proven experience improving conversion kpis in online retailers (e.g., product detail page optimization, a/b testing, hero imagery, product copy, and ux elements).
hands on experience with digital shelf / measurement tools (ideally shalion or similar) to monitor availability, ranking, and digital shelf share and to translate data into actions.solid understanding of perfect digital store principles (search, content, assortment, pricing, promotion, availability, media) and how these connect to conversion.knowledge of seo and onsite search optimization within retailer ecosystems: keyword strategy, product titles, descriptions, attributes, tags, and filters.familiarity with brand stores, a+ content, and rich media assets (images, videos, comparison charts, recipes, etc.) in retailer or marketplace environments.experience working closely with ecommerce kams, marketing, media, and agencies to execute joint campaigns and digital shelf projects.strong analytical skills: ability to read dashboards, conversion funnels, and shopper metrics, turning data into simple, prioritized recommendations.excellent communication and stakeholder management skills – capable of influencing and aligning cross-functional teams in a non hierarchical environment.high attention to detail and quality in copywriting and content review (english and spanish desirable).
advanced english (written and spoken) to interact with regional / global teams and external partners.if this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.what can you expect from us:opportunities to learn and develop everyday through a wider range of programs.internal digital platforms that promote self-learning.development programs according to leadership skills.specialized training according to the role.learning experiences with internal and external providers.we love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.financial wellness programs that will help you reach your goals in all stages of life.a flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.and because your family is also important to us, they can also enjoy benefits such as our wellness line, thousands of agreements and discounts, scholarship programs for your children, aid plans for different moments of life, among others.we are an equal opportunity employer and valued diversity at our company.
we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
we respect and value diversity as a workforce and innovation for the organization.
#j-*-ljbffr