Sales & service manager
location: monterrey, mexico
start date: immediate
contract type: permanent
salary & benefits: competitive, aligned with industry standards
about us:
foodhub is a highly successful tech business providing epos and apos systems to the restaurant and takeaway industry. Our online portal enables customers to order their favorite dishes at the click of a button.
with a 0% commission model, cutting-edge technology, dedicated customer service, and international advertising campaigns, our restaurant and takeaway partners are in great hands.
we are in hyper-growth mode, already supporting over 20,000 restaurant partners across three continents, with plans to double that number. As we expand into mexico, we're looking for a dynamic operations leader to drive performance, efficiency, and growth in the region.
this role reports to the global director of operations.
about you:
you'll come from the
point of sale (pos), payments, or online ordering technology sector
, with a strong background in
direct sales to small and medium-sized businesses (smbs)
. You understand how independent restaurants, takeaways, and retailers operate — and what drives their purchasing decisions.
you're a
hands-on sales leader
who thrives in a
fast-paced, performance-driven environment
. You'll be responsible for leading and coaching a telesales team based in mexico, focused on acquiring and onboarding us-based smb clients. While you'll have support from marketing and operations, you must be comfortable building your own sales plans, managing daily activity, and driving the team toward monthly revenue and conversion targets.
you're commercially astute, data-driven, and bring a proven track record of
closing complex hardware or saas deals
— particularly within pos, payments, or food tech solutions. Above all, you're ambitious, self-motivated, and eager to make a measurable impact.
responsibilities:
the below is your ideal roles and responsibilities
* oversee daily operations across inbound and outbound sales, onboarding, workforce management, quality and compliance.
* monitor performance metrics, identify improvement areas, and implement corrective actions.
* develop, manage, and optimize budgets while ensuring cost efficiency.
* implement best practices to drive efficiency and sales/service quality.
* manage and mentor large teams across multiple channels (voice, chat, email).
* develop and execute strategies to meet revenue and client growth targets.
* collaborate with global teams to ensure seamless customer experience and satisfaction.
* recruit, train, and develop high-performing teams.
* provide ongoing coaching and leadership to build capabilities and future leaders.
* foster a culture of accountability, continuous improvement, and client focus.
the requirements
* minimum
3+ years' experience selling pos, payments, kiosks, or food tech solutions
directly to smbs.
* proven success in
b2b telesales or inside sales
, ideally targeting independent restaurants, takeaways, or retail operators in the
us market
.
* strong understanding of
pos hardware, saas subscription models
, and integrated payments.
* demonstrated ability to
close 5- and 6-figure annual revenue deals
with smb clients.
* skilled in managing the
full sales cycle
— from prospecting and discovery to negotiation and close.
* sales leadership experience
: able to coach, motivate, and performance-manage a telesales or inside sales team.
* proficient in using
crm systems
(salesforce, zoho, hubspot) to manage pipeline and performance reporting.
* analytical mindset: comfortable interpreting data to refine sales strategy and improve conversion rates.
* excellent communication skills in
english and spanish
, with a clear understanding of us business culture and customer expectations.
* willingness to
work us-aligned shifts
and travel occasionally for training or key customer meetings.
* results-oriented mindset with a
strong desire to exceed targets
and drive business growth.
skills required:
the candidate should have the below skill sets,
* strong leadership and proven ability to manage large, multicultural teams.
* exceptional communication and interpersonal skills.
* expertise in operations, workforce management, and process improvement.
* in-depth knowledge of sales strategies and techniques in high-volume environments.
* analytical and data-driven decision-making abilities.
* ability to perform in fast-paced, dynamic, and high-growth settings.
* c1 english proficiency + native spanish.
key metrics of success (kra):
* client net promoter score (nps)
* sla sales & service measures
* operational cost savings without compromising quality
* revenue growth through improved processes, upselling, and retention strategies
* process scalability and efficiency improvements
* team development and retention