At viva, we are seeking a business intelligence analyst to join our team. This role will be responsible for supporting the execution and continuous improvement of data-driven strategies to strengthen customer loyalty and engagement. the ideal candidate will have experience in building and maintaining dashboards and reports that track key loyalty and satisfaction kpis. They will also perform data analysis to identify customer behavior patterns and opportunities to drive retention and engagement. the role requires technical skills such as sql, python, excel, and tableau. Experience with bigquery/etl pipelines is desirable. our company values diversity and promotes gender equality. We prioritize employee well-being and ensure a safe and happy work environment. benefits include flexible scheduling, unlimited vacation from day one, savings fund & account, staff travel discounts, life and medical insurance, and more. key responsibilities: