Company description
bosch rexroth is one of the world’s leading providers of drive and control technologies. We develop, produce, and distribute components and system solutions in over 80 countries, serving industries such as automotive, packaging, medical devices, and more. Our technology is used in applications ranging from excavators and tractors to cnc machines.
job description
we are seeking a claim management engineer responsible for supporting customers with technical issues related to our products. The role involves managing quality claims, troubleshooting problems via phone, coordinating multidisciplinary teams, and ensuring compliance with quality processes and standards.
* check all parts for containment across locations and communicate with customers regarding containment activities and product identification.
* follow up on containment activities on the shop floor to protect the customer, without direct responsibility for shopfloor tasks.
* manage all phases of problem-solving tools like 8d reports, ensuring customer quality tools are respected.
* provide feedback to customers on 8d activities.
* track 8d reports in the master list and ensure timely completion.
* respond to customer inquiries via portals or email.
* audit corrective actions proposed by multidisciplinary teams on the floor.
* ensure adherence to quality processes and policies, supporting iso9001:2015, iso14001:2015, and iso 45001:2018 certifications.
* participate in third-party and customer audits, ensuring timely corrective actions.
* collaborate with departments to close non-conformities and improve quality systems.
* lead and participate in workshops to enhance the quality system.
* define and monitor key quality indicators (kpis) and drive continuous improvement.
qualifications
education: industrial, mechanical, mechatronics, or similar. Minimum 2 years of experience. Green belt certification preferred. Proficiency with core tools such as apqp, ppap, msa, spc, pfmea, and control plans. Skills in problem solving, 8d, qrqc, and mechanical and organizational skills.
additional information
bosch supports stem initiatives.
we value cultural diversity and promote the growth of our over 17,000 associates. We focus on work-life balance to foster creativity and productivity. Learn more about bosch and our open positions through our social networks.
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