About Us
AutoTecnic, now proudly part of TecAlliance, brings decades of hands-on automotive expertise to the general aftermarket community. TecAlliance is a leading provider of data and digital solutions for the automotive aftermarket, and our integration with AutoTecnic strengthens our commitment to delivering exceptional technical support and training services. Together, we empower workshop professionals with cutting-edge diagnostics, repair guidance, and technical training, driving forward innovation in vehicle servicing across Latin America and beyond.
Position Summary
As an Automotive Hotline Technician and Trainer, you will serve as a key technical resource for workshop professionals. You’ll guide technicians remotely to resolve complex vehicle electronic issues, provide diagnostic advice, and deliver training sessions focused on modern vehicle systems. Your expertise will directly support our mission to enhance workshop performance and customer satisfaction through technical excellence.
Key Responsibilities
Deliver remote support to automotive workshop technicians, guiding them through complex diagnostics and repairs.
Conduct technical training sessions focused on automotive electronic systems.
Communicate with customers professionally and empathetically, offering clear and effective solutions.
Contribute to a collaborative and supportive team environment.
Continuously seek opportunities to learn and stay up to date with the latest vehicle technologies.
Demonstrate punctuality and adhere to the defined working schedule.
Uphold TecAlliance and AutoTecnic values in all customer and team interactions.
Required Qualifications
Education: Technical background in automotive electronics, electromechanics, or vehicle engineering.
Experience: Minimum 3 years of hands-on experience with advanced diagnostics of vehicle electronics.
Technical Skills:
Proven experience diagnosing faults in modern automotive electronic systems.
Proficiency with oscilloscopes, multimeters, diagnostic software, workshop manuals, and interpreting wiring diagrams.
Strong understanding of vehicle communication protocols.
Language Proficiency: Fluent in Spanish and English.
Preferred Qualifications
Prior experience in remote technical support or delivering technical training.
Tools & Systems
Oscilloscopes, multimeters, diagnostic software
Workshop manuals and vehicle wiring diagrams
Key Success Indicators
Deepened expertise in diagnosing electronic system faults
Mastery of emerging vehicle technologies and diagnostic tools
Working Conditions
Work Location: Remote
Schedule: Monday to Friday, 7:00 AM – 4:00 PM (1-hour lunch)
Travel: Minimal, if any
Legal Requirement: the country where the employee resides and performs their work. (No visa sponsorship or relocation assistance available)
Team & Collaboration
Collaborate closely with a small technical team (3 colleagues)
Report directly to the Director of AutoTecnic Corp.
Work cross-functionally with broader TecAlliance teams when necessary
Compensation & Benefits
Unlimited term employment contract (6-month probation period)
Competitive compensation
Travel expenses reimbursed in accordance with company policy
📌 Automotive Hotline Technician and Trainer
🏢 Tecalliance
📍 Naucalpan de Juárez