Requisition idjoin a purpose driven winning team, committed to results, in an inclusive and high-performing culture.purposeprovides strategic direction, leadership and oversight for retail & small business in ib ensuring business strategies, plans and initiatives are supported in compliance with governing regulations, internal policies and procedures.accountabilitiesleads and drives a customer focused culture throughout the team to deepen client relationships and leverage broader bank relationships, systems and knowledge.creates a seamless, omnichannel experience for customers.
develops a global multichannel strategy, encompassing branches, virtual branches, digital platforms, atms, and third-party sales force.optimizes distribution channels to ensure accessibility, convenience, efficiency and sales and service model consistency among channels, along with the best sales and service practices in customer interactions.designs and oversees the distribution channels network strategy and model used for retail banking sales and services globally.implements standardized distribution practices, platforms, technologies, and infrastructure to support seamless customer access.optimizes channel performance and customer journeys through global data analytics and insights.defines and monitors sales and service model to ensure a consistent orchestration of branch / non-branch behaviours, performance, and roles.implements developed strategies together with client segment and value proposition areas, ensuring that they are aligned with market needs and with ib retail goals.creates strategies to improve productivity and efficiency, optimizing sales and operational efficiency.directs day-to-day activities in a manner consistent with the bank's risk culture and the relevant risk appetite statement and limits.
communicates the bank's risk culture and risk appetite statement throughout their teams.creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, aml/atf risk and conduct risk, including but not limited to responsibilities under the operational risk management framework, regulatory compliance risk management framework, aml/atf global handbook and the guidelines for business conduct.builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.education / experience / other informationuniversity degree with a minimum of * years' leadership experience in retail channels/products.strong understanding of payments units, products, pricing and profitability, services, operations, systems, and practices.in-depth understanding of products-related operational processes and controls, including knowledge of organization and infrastructure.demonstrated ability in leading professional staff both in head office and across a distributed network.strong diagnostic skills and proven ability to evaluate options/alternatives and develop recommendations for complex and multi-dimensional problems/issues.expert level knowledge of international financial market.location(s)mexico : ciudad de méxico : miguel hidalgo#j-*-ljbffr