Didi global inc. - data analyst (hybrid)
didi global inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including asia-pacific, latin america and africa, such as ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of ai technology and localized smart transportation innovations. Didi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
role responsibilities
developing sql codes to answer business questions
deriving insights from data and supporting decision making
interacting with stakeholders to understand business needs
giving support for different squads across the cx department
creating automated solutions to integrate different data sources
supporting our business partners with data perspective
validating data and calculation methodologies between different area departments
role qualifications
advanced technical skills such as sql knowledge (python is a plus)
advanced/fluent english speaking
statistical knowledge (r is a plus)
ability to embrace change in a fast paced environment
data visualization tools and storytelling skills
clear communication and the ability to explain data insights to non-data personnel
eeo statement
we create customer value – we strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
we are data-driven – we are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
we believe in win-win collaboration – success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
we believe in integrity – integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
we always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
we believe in diversity and inclusion – diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
*we are committed to building inclusive and diverse teams.*
we are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.
data analytics audit manager – hsbc
role purpose
leading the delivery of audits, some major and/or highly complex, which provide internal customers and stakeholders with critical assessments of the hsbc governance, risk and internal control frameworks.
ensuring that audit assignments are completed in a timely and efficient manner with due respect to the standards established by global internal audit (gia), industry best practices and the relevant risk and regulatory environment.
providing specialist professional advice on audit findings and recommendations, thus ensuring that they are both fully understood and properly implemented by management.
main activities
continuous tests of control using advanced analytics.
drive discussion and collaborate with gia teams to identify areas where technology can add value, and existing data can be used to improve audit tests and audit knowledge.
implement and follow an agile, iterative, adaptive approach during the development/delivery of audit technology solutions to meet the timely needs of audit and add the most value.
evaluation of compliance with the information security standards established by hsbc and regulator.
develop a good understanding of the business, risks and controls, as well as the regulatory framework in which they operate within the financial services industry and how these might impact an audit.
fully understanding of the impact of audit findings, including recommendations for process improvements, on the current and future business model and operating environment.
ensure that work at all times suitably reflects the changing scope, nature and risk profile of the business, thereby optimizing the audit value-added.
ensure that the scope, approach and methodology of each audit are fully reflective of the importance of hsbc's focus on its customers and the quality of the operating environment necessary to support that focus.
clearly communicate issues and associated risks and identify the root cause and the possible strategic implications.
development review for appropriateness of business or compliance framework to monitor the proper implementation of regulation and global standards.
qualifications
bachelor's degree in systems, computing.
minimum of five years' experience in the financial services sector, consultancy and external or internal audit, mainly in it security audit projects and regulatory compliance audits.
experience in data analytics: advanced excel, alteryx, sas, python programming, statistics for data analysis.
upper-bilingual english level is required. Written and verbal communication skills. Desirable level c1.
ability to comply with tight deadlines and work under pressure.
financial products knowledge (desirable).
good understanding related to the local regulatory (cnbv, banxico, etc.).
qualifications in risk, business, related field or equivalent experience, professional certification(s) (acams, cia, aml cnbv certification, amib and/or specific business certification) desirable.
analytical, problem-solving and critical thinker, who can effectively manage competing priorities and complex challenges to deliver positive outcomes.
organizational and interpersonal skills, proactive.
apply qualitative and quantitative methods to analyze and investigate challenging scenarios and situations.
produce smart, simple, and pragmatic solutions.
data and business analytics management – iwpb mexico
the data and business analytics management function for international wealth and personal banking (iwpb) mexico is a key role supporting the successful development and industrial implementation of the financial-analytic discipline and decision science capabilities across wpb businesses. The role holder is accountable for identifying business opportunities through data analyses, customer insights and statistical modeling that help wpb make data-driven business decisions and at the same time ensuring mx iwpb and global intelligence hub agenda.
the role has a direct reporting line to a cgb 5 and is accountable for duties of wealth products management and their campaigns, statistical modeling and wealth customers advanced analytics.
this position will play a main role in balances follow up across iwpb wealth products, developing new analytic capabilities, managing wealth and premier customer data strategies across the mx brands, whilst developing advanced data modeling capabilities.
the role output will help increase direct business profitability via the identification of growth opportunities and efficiencies to increase the value through campaign segmentation, targeting models, customer net present value maximization and lead strategy management for our wealth customers, and partnering the products, propositions, channels considering wealth management heads strategy to deliver rbwm customer value propositions, pricing, strategies and data goals.
for the development of analytic data management that meets the needs business financial and strategic goals.
industrial implementation of wealth customer analytics and data-driven financial discipline and statistical model outcomes to support segments, products and channel analytics of acquisition, cross sell, upsell, retention, win-back and remediation strategy decision management.
responsible for delivering analytic capabilities for the mx franchise and for setting the purpose and vision for the "data intelligence" specialisms for iwpb.
development and use of sophisticated analytic data marts to be more innovative delivering increased value and data-based decisions and profitability maximization to the business' strategic actions and campaigns.
provides thought and statistical expertise in the design & implementation of the next generation of analytic platforms and testing methodologies for the mx franchise.
develops effective targeting and sophisticated segmentation as input to deliver crm and risk management campaigns and other pricing and x-sell actions for the iwpb customer base.
develops data-driven knowledge (behaviors, position and potential) of our product / customer base to uncover revenue opportunities (balancing a risk-reward trade-off) aiming at maximizing customer npv and satisfaction.
governs access provisioning to different datasets.
ensures alignment of analytic data infrastructure and analytic data developments and initiatives with the overall wpb customer strategy and goals set by the management charter:
development of analytic decision management of customers on-boarding, product & digital channel activation, growth strategies and retention actions.
implementation consistent and coherent marketing segmented strategies and response/revenue models according to segment and customer lifecycle.
develops effective working relationships with key country stakeholders to maintain expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction of wpb analytics.
stakeholders include: retail banking wealth management businesses; all functional support businesses and centers of excellence, it and change delivery ensuring support for strategy; customer value management and premier and wealth country teams: proposition, product, risk management; finance; global stakeholders in analytics coe and wider global rbwm teams.
participates with crm and data analysts to deliver a coherent pricing, value proposition and optimal customer financial strategy to maximize customer npv.
participates in cross-functional organization to avoid fragmented analytic and data interventions across business lines.
work cross-functionally with the various bi/mi teams to standardize reporting and build a consistent and self-serve environment for colleagues across the organization.
collaborates with product, propositions, digital, marketing, it, operations, compliance and the wider iwpb.
provides thought financial-analytic and practical expertise in retail customer data and decision management to bring insights when setting strategic direction within iwpb businesses.
interacts internally with analysts of various areas like marketing, secure / unsecured products, wealth, strategic channels, branch network, retail business bank, risk management, finance, ombudsman, it, compliance, legal, glcm, etc. to support business growth.
requirements
bachelor's in actuarial studies, finance, business administration
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