We are seeking motivated and detail-oriented sales and customer support representatives to join our client's for a high-volume customer engagement project.in this role, you will manage incoming and outgoing communications through whatsapp, ensuring prompt, professional, and personalized responses to customers.you'll play a key role in handling large message volumes, maintaining excellent customer service, and driving sales conversions.the starting rate for this role is 6 usd per hour.*schedule*: 6 days a week (monday-sunday)rotational 8-hour shifts with overlapping coverage to ensure round-the-clock support*project duration*:- 5 weeks (with potential for extension based on performance and project needs)*responsibilities*:- manage and respond to approximately 20,000 whatsapp messages over a five-week period- provide accurate information, resolve customer inquiries, and assist with product-related questions- engage customers in a friendly, professional manner to promote products and drive sales- coordinate with the team to ensure 24/7 message coverage- maintain customer satisfaction by following up on inquiries and ensuring timely resolution- track and document customer interactions and feedback accurately*requirements*:- proven experience in b2c customer support or sales- strong written communication skills with a customer-first approach- ability to multitask and stay organized under pressure- proficiency in whatsapp and other messaging or crm tools- flexible availability to work rotational shifts, including weekends- has prior experience in sales and customer support, or customer assistance at music festivals or large events- thrives in dynamic, fast-paced environments with high message or customer interaction volumes*minimum technical and work environment requirements*:- internet connection:- primary internet connection with a minimum speed of 15 mbps.- backup internet connection with at least 10 mbps.- backup connection must be capable of supporting work during a power outage.- primary device:- desktop or laptop equipped with at least:- intel core i5 (8th generation or newer), intel core i3 (10th generation or newer), amd ryzen 5, or an equivalent processor.- a minimum of 8 gb ram.- backup device:- must meet or exceed the performance of an intel core i3 processor.- must be functional during power interruptions.- peripherals and workspace:- a functioning webcam.- a noise-canceling usb headset.- a quiet, dedicated home office space.- a smartphone for communication and verification purposes.*benefits*:- join our dynamic team: experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.- embrace the opportunities: seize daily chances to learn, innovate, and excel.make a real impact in your field.- limitless career growth: unlock a world of possibilities and resources to propel your career forward.- fast-paced thrills: thrive in a high-energy, engaging atmosphere.embrace challenges and reap stimulating rewards.- flexibility, your way: embrace the freedom to work from home or any location of your choice.create your ideal work environment.- work-life balance at its best: say goodbye to stressful commutes and hello to quality time with loved ones.achieve a healthy work-life integration to perform at your best.