Tri source de mexico, one of the fastest-growing outsourcing companies worldwide with contact center operations throughout the us, mexico, and latin america and world headquarters in valencia, ca, is seeking a highly motivated and experienced individual to join our team as the director of talent acquisition. If you are passionate about talent acquisition, have a proven track record in recruiting and thrive in a fast-paced environment, we want to hear from you
as the director of talent acquisition you will be responsible for managing and overseeing the recruitment process to attract, hire, and retain top talent for our organization. You will collaborate with the human resources department and develop effective strategies to meet the staffing needs of our call center operations.
*responsibilities*:
- lead the talent acquisition team to meet/exceed weekly hiring goals.
- utilize data and analytics to measure the effectiveness of recruitment strategies and optimize the hiring process.
- establish best practices, lead forecasting and reporting based on inputs from functional department heads, and develop processes and procedures.
- collaborate with account managers and call center managers to understand their hiring needs and objectives and ensure a smooth onboarding process for new hires, including orientation, training, and necessary documentation.
- provide training, coaching and feedback to all members of the recruiting team.
- stay up-to-date with industry trends, recruitment best practices, and labor market conditions to proactively address talent acquisition challenges.
- up to 15% travel
*skills & abilities*:
- fun - friendly & energetic. Has the personality and hustle to lead the recruiting team to identify and hire the best people for our team
- speed - deadline oriented and able to thrive in an ever changing, entrepreneurial environment.
- creative problem solving - strong analytical and critical thinking skills with a focus on data based strategies.
- assertiveness - ability to challenge and influence the recruiting team and other departments to deliver results with a sense of urgency.
- integrity - leads with strong professional attitude, accountability and ethics.
- language - english proficiency required.
*company culture & mission*
tsi makes outsourcing simple so that our clients can focus on their core business and drive sales growth. Tsi is the sales, customer service, and back-office support engine behind many top brands, products, and services. We support our portfolio clients from world-class call centers located in the los angeles metro, mexico and latin america. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our values: transparency, passion, giving back, results and fun
*requirements*:
- bachelor's degree in human resources, business administration, or a related field.
- proven experience as a recruiting director or similar role within the call center or bpo industry.
- excellent team management skills with a track record of exceeding recruitment objectives.
- knowledge of call center and bpo operations, job roles, and skill requirements.
- ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- proficiency in applicant tracking systems (ats) and other hr software.
- knowledge of employment laws and regulations related to recruitment and hiring.
- strong analytical and problem-solving abilities to identify recruitment challenges and implement effective solutions.
*benefits*
pay: earn 60,000-70,000 /month + bonus + benefits.
all tsi teammates are eligible for perks including:
- high growth / rewarding environment
- cash rewards & other bonuses
hiring now