Hello
kognivera is looking for a business analyst with
ecommerce & retail domain-long term contract.
location: monterrey, mexico
job type: long term contract
experience: 4+ years (including 2+yr in ecommerce & retail domain)
job description – business analyst / onsite coordinator (ecommerce/marketplace domain)
position overview
we are seeking a highly motivated
business analyst / onsite coordinator
with strong experience in
ecommerce and marketplace platforms
. The candidate will act as a bridge between business stakeholders, technical teams (onsite and offshore), and third-party vendors to ensure smooth delivery of projects, enhancements, and support activities.
key responsibilities
business analysis
* engage with business stakeholders to
gather, analyze, and document requirements
related to ecommerce/marketplace/oms processes (product listings, catalog management, pricing, promotions, cart & checkout, payments, order management, returns, loyalty, etc.).
* translate business requirements into
functional specifications, user stories, and acceptance criteria
.
* conduct
gap analysis
between existing systems and proposed solutions.
* support
uat planning and execution
, ensuring requirements are validated before deployment.
onsite coordination
* act as the
primary onsite contact
for business stakeholders and offshore delivery teams.
* facilitate
daily/weekly coordination calls
, track open issues, and ensure timely resolution.
* manage
requirement walkthroughs
, design discussions, and status updates across geographies.
* ensure
seamless communication
between clients, product vendors, and offshore teams.
domain & solution support
* provide
domain expertise in ecommerce and marketplace operations
, including product catalog, seller onboarding, oms, promotions, loyalty programs, and integrations (payment gateways, logistics, erp, crm, pim, dam).
* work closely with solution architects, developers, and qa teams to ensure functional alignment.
* document
process flows, system workflows, and training material
for end users.
required skills & experience
* 4+ years
of experience as a
business analyst / onsite coordinator
in the
ecommerce/marketplace domain/oms
.
* strong knowledge of
ecommerce platforms
(salesforce commerce cloud, adobe commerce/magento, shopify, mirakl, or similar).
* ability to write
brds, frds, user stories, and process documentation
.
* strong
stakeholder management and communication skills
.
* prior experience coordinating
onsite-offshore delivery models
.
* exposure to
agile methodologies (scrum, kanban)
and tools (jira, confluence, azure devops).
good to have
* knowledge of
pim/dam solutions
(e.g., akeneo, informatica, stibo, adobe experience manager).
* experience in
digital payments, loyalty programs, and marketplace commission models
.
* certification in
agile/scrum (csm, cspo)
or
business analysis (cbap, ccba)
.
* prior exposure to
latam ecommerce markets
.