Duties and responsibilities_
- provides intermediate-level support to end-users for windows users (active directory).
- windows support.
- voip support
- office365 & exchange online support.
- conducts support and troubleshooting for the technology areas, including voice, wan, lan, pc, laptop, printer, password resets, printers, etc.
- interacts with network services, server services, security administration, and planning/compliance to identify and correct core problems
- simulates or recreates user problems to resolve operating difficulties
- maintains system utilization reports and works with on-time performance to monitor and report technology related
- tracks system outages on a daily basis
- maintains help desk knowledge base and interacts with technicians to keep the information accurate
- provides training and guidance to less experienced team members
- handles problems that other team members are unable to resolve
- processes technology requests for installs/adds/moves/changes
- reviews problem tickets and change tickets to ensure service levels are being maintained
- assists in maintaining departmental procedure documentation and ensuring consistent and accurate handling of problems
*requirements*:
- associates / bachelor's degree preferred and/or certifications + experience.
- certifications: a+ or microsoft desktop support (following certifications are a plus: ccna, network+, server+, security+)
- windows server & active directory experience
- exchange or office365 support experience
- voip
- effective communication skills (english and spanish)
- 2+ years of help desk experience
- 2+ years in troubleshooting experience with network and windows active directory environments
- strong interpersonal, written, and verbal communications skills
- strong problem-solving and analytical skills
- advanced english
*benefits*
- competitive salary
- private medical insurance
- growth opportunities