Job overview
the guest experience specialist is responsible for delivering a wide range of services that guide guests through their entire stay. The role extends beyond the front desk and focuses on creating a memorable experience by actively supporting guests in the main areas of the hotel. The specialist is empowered to move freely around the property and take ownership of the guest experience, whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing local highlights.
responsibilities
* ensure a smooth check‑in and check‑out process and uphold a \"guest first\" mindset.
* monitor the safety of the workplace and follow all company policies, procedures, and confidentiality requirements.
* protect company assets while maintaining professional communication and appearance.
* stand, sit, walk, lift, carry, push, and pull objects that weigh up to 25 lbs without assistance; reach overhead and below the knees, including bending, twisting, and stooping.
* perform additional reasonable duties as requested to maintain high quality service standards.
physical demands
extended periods of standing, walking, and lifting up to 25 pounds; frequent reaching, bending, twisting, and stooping are required. The ability to perform these tasks safely and continuously is essential for the role.
qualifications
* high school diploma or g.e.d. equivalent.
* no related work experience required.
* no supervisory experience required.
* no license or certification required.
equal opportunity employer
marriott international is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability, veteran status, or any other basis covered under applicable law.
#j-18808-ljbffr