Job title: customer service representative
about the role
we are seeking a highly skilled and experienced customer service representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.
key responsibilities
* provide timely and effective responses to customer inquiries via various communication channels.
* analyze and resolve customer complaints in a professional and courteous manner.
* collaborate with internal teams to ensure seamless issue resolution.
requirements
to succeed in this role, you must have:
* proven experience in a customer service environment.
* advanced written and spoken english skills.
* excellent verbal, written, and interpersonal communication skills.
* flexibility to work different shifts, including weekends and month-end.
* availability to work 100% in-office.
what we offer
in addition to a competitive salary, we offer:
* a dynamic and supportive work environment.
* ongoing training and development opportunities.
* a comprehensive benefits package.
salary: competitive
location: monterrey
education: bachelor's degree required
interview mode: virtual