Job description:
monitoring, incident detection, and resolution of it infrastructure, including servers, networks, and cloud environments.
key responsibilities include coordinating responses to incidents, creating and maintaining operational procedures, and ensuring 24/7 coverage to minimize downtime and maintain service quality.
qualifications typically require a bachelor's degree and experience in it operations or a similar command center role.
key responsibilities
monitoring and surveillance:
continuously monitor it infrastructure (servers, networks, storage, cloud) to ensure availability and performance.
incident management:
detect, escalate, and coordinate the resolution of incidents to minimize impact on business operations.
operational procedures:
develop and maintain operational procedures, runbooks, and escalation protocols.
communication:
coordinate with internal it teams, vendors, and stakeholders to resolve issues and report on performance.
reporting and analysis:
analyze performance metrics and incident trends to generate reports and drive continuous improvement.
system maintenance:
perform basic system checks and assist with troubleshooting system operating problems.