*the role*:
regional support for parts & service and cx needs.
*your impact*:
*roles & responsibilities*
- parts backorders
- clp requests (support specialists)
- reporting / analytics (cx and p&s)
- business meeting support (e.g. Monthly
cx & p&s fdaf decks, r4r)
- labor rate requests (support spm)
- data issues resolution
- fordprotect & warranty claims
support/exceptions
*what you'll need*:
*experience, background & requirements*
- bachelor’s degree in marketing, finance, or business
- field dealer contact experience preferred
- knowledge of dealership operations and dealership financial statements/sales and profit forecasts
*- 2+ years of experience in sales related jobs*
*- *strong communication skills in english (both written and verbal)
*competencies & skills*
- strong interpersonal / leadership / organizational skills and competencies
- ability to interface with retail group management, dealer principals, general managers, and outside legal counsel
- able to work independently, and with ambiguity
- strong verbal and written english proficiency
- experience in the microsoft office suite
- ability to work with accuracy under pressures of time and workload
- comprehend and analyze our performance documents (i.e., dealer profiles, financial statements, 5 year trends, sales effectiveness analysis, etc.)
- ability to manage deadlines and timelines with multiple inputs and complexities
- field dealer relationship experience - ensuring an understanding of the dealer dynamic and ability to gain dealer trust
- extraordinary teamwork, collaborative skills and demonstrated behaviors
- customer service mindset
*disclaimer*:
ford motor company is an equal opportunity employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability