Location: remote
industry: call center saas | roofing & solar
type: full-time | high-growth opportunity
start date: may 26, 2025
compensation: $12.50/hr to start with a $0.50 to $1.00/hr raise every 3 months,
be the architect of our client success engine
at cc docs, we don’t just provide software—we build full-scale call center ecosystems for the roofing and solar industries. From ai-driven automation to elite sales training and recruiting, we’re redefining what customer experience means in this space.
we’re scaling toward $100m in revenue within 5 years—and we need bold, innovative leaders to help us get there.
the opportunity
we’re hiring a client success manager to lead a complete overhaul of our customer success operations. This is not a maintenance role—it’s a build-it-and-own-it opportunity.
you’ll be tasked with crafting systems, driving retention, improving onboarding, and unlocking client happiness through process and product excellence. Your mission: to transform our post-sale experience into a high-performing, scalable machine within 60 days.
if you’re a strategic thinker, a builder, and someone who can take initiative with confidence—you’ll thrive here.
why you’ll love this role
-
take the wheel – you’ll own the customer success function from day one. Your ideas. Your impact. -
scale what you build – lead initiatives that reduce churn, improve retention, and scale our operations nationwide. - ⚡ work with innovation – automate smarter and faster with cutting-edge ai and efficiency tools. -
learn & grow with experts – collaborate with founders, sales experts, and product teams who are building at full throttle. -
remote first + real compensation – work from anywhere, earn competitively, and share in the rewards of our growth. -
career acceleration – this role has a fast track to senior leadership for high performers.
what you'll do
- streamline operations – build sops and optimize clickup workflows to improve transparency and performance. - deliver client wins – manage a portfolio of 10–20 high-impact accounts, enhancing onboarding and satisfaction. - measure what matters – drive kpis like retention, nps, and csat with ruthless focus. - solve at scale – eliminate inefficiencies and system gaps with proactive, scalable solutions. - embrace ai – use automation to streamline communications, reporting, and service delivery. - collaborate across teams – partner with sales, product, and ops to ensure a seamless customer experience.
what you bring
- 5+ years in customer success, project management, or operations (b2b saas, tech services, or call centers preferred) - strong background in agile, scrum, or structured project delivery - proven track record of reducing churn and driving adoption - strategic mindset + operational discipline = results - familiarity with clickup (or similar) and a love for data-driven processes - excellent communicator and decision-maker under pressure
the challenge & the upside
this role is demanding—and incredibly rewarding. You’ll be fixing what’s broken, building what’s needed, and leading what’s next. If you get it right, you won’t just grow with the company—you’ll help define it.
ready to build, lead, and win?
if you’re ready to take on a high-impact challenge at a company on the rise, we want to meet you.
apply now and be part of something transformative.