*about exante*
exante is a wealth tech company that provides centralized trading solutions and b2b financial infrastructure that helps create value through technology.
our proprietary trading platform enables direct market access to +1m financial instruments, including stocks, etfs, bonds, futures, and options, from a single multi-currency account.
we are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:
- we believe that freedom is an inherited right
- we are catalysts
- we defend privacy
- we cater to our customers to an unprecedented degree
as a financial company, we know our investment priorities.
we invest in our people.
*about the role*
reporting line: head of client services
location: mexico
worksite: remote
*responsibilities*
- provide excellent customer support by identifying customers' needs and solving tasks with an individual approach
- liaise with internal teams to find solutions to more complex inquiries
- navigate inquiries to the relevant departments when necessary
- maintain a sound knowledge of our product and industry
- maintain a positive image of our company
- contribute towards various side projects and tasks such as faq upkeep and internal documentation
- regularly communicate feedback and suggestions with your line manager
*requirements*:
- financial markets and industry knowledge
- previous experience in a brokerage/investment company
- fluency in written and spoken english at a professional level
- strong client-focus service skills
- understanding of basic technical principles
- excellent communication skills, both written and verbal
- strong organizational skills and attention to detail
- comfortable working in a fast-paced environment
- ability to multitask effectively
- comfortable with working shifts
*benefits*
- competitive salary & performance-based bonus programs
- corporate benefits (choose your preferred options)
- truly inspiring culture, pleasant and informal work environment
- ongoing education & training programs
- opportunity to network and connect in the corporate events
- global career opportunities
- _benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work_