Duties and responsibilities工作职责
* process all incoming and outgoing calls accurately and courteously / 正确并礼貌地处理所有打进和打出酒店的电话。
* records and controls accurately wake up calls / 准确记录并管理叫早服务。
* pages guests in co-operation with concerned departments / 与相关部门合作，对客人进行呼叫。
* records all entries on traffic sheets / 将所有条目记录到电话单上。
* assists guests with international calls and directory queries / 协助客人处理国际长途和号码查询。
* calls guests by name whenever possible / 尽量称呼客人的姓名 。
* pages staff member when requested / 如有需要，对工作人员进行呼叫。
* abides by principles of guest privacy / 遵守保护客人隐私的原则
* handles guests needs or requests and reports complaints to the telephone supervisor / 满足客人的需要或请求，并向总机主管汇报投诉情况。
* report on logbook daily / 每日记下工作日志。
* bill call costs / 提供电话费单据。
* aware of local telephone listings and frequently dialed numbers / 熟悉当地电话表以及常拨号码。
* strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations / 严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。
* advises defects on switchboard equipment to supervisor / 向主管汇报总机设备出现的问题。
* maintains a clean work environment / 保持工作环境的清洁。
* attends to all guest queries and requests promptly / 及时处理客人的所有问询和要求。
* maintains detailed knowledge of the hotel’s fire, life and safety system / 熟知酒店的消防、救生和安全系统。
* maintains detailed knowledge on the emergency response team and workings of the telephone room in this regard / 熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。
* maintain hotel information / 保管酒店相关信息。
* responsible for entering accurate room status into computer daily and investigate discrepancies / 负责每天将客房情况准确的输入电脑并调查各种异常情况。
* do reservation job when reservation department is duty off. / 在预订部不当班期间承接预订工作。
required skills –
* communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company / 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
* able to read and write english / 能够读写英语。
qualifications –
* outgoing personality and desire to learn / 性格外向，乐于学习。
experience –
* 1 year experience in a related discipline or an equivalent combination of education and experience. / 拥有1年与此相当的教育和相关工作经验结合的背景。
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