The Account Manager (AM) manages the day to day activity within business accounts, constantly looking for ways to grow the current business. Assigned to established territories or markets, the Account Manager is diligent in building strategic competitive advantage through the creation, maintenance and management of current customers and their profiles within CRM system. The quintessential sales process expert, the AM is the “hawk” in managing the customer accounts on service, profitability, and quality. The AM maintains contacts with the Account Executives and customers to ensure their needs are served within the context of Company goals. Sales Planning (Identification, Qualification & Preparation) Develop a territory/market annual sales plan in partnership with the AE, consistent with the goals and objectives of the Company, to be reviewed and updated quarterly with the Business Unit Director. Develop and implement sales strategies for developing business within existing and new customers within his or her assigned territories. Account Maintenance (Attention & Information) Utilize an advanced knowledge of IEWC products and services to analyze customer needs and opportunities. Communicate new products and Company capabilities, with special emphasis on quality of service. Update CRM with outcomes as appropriate.Sales Growth (Closure, Delivery & Follow-up) Working collaboratively with the Account Executive (AE) and Purchasing to prepare the quotation/bid package. Work collaboratively with the Business Unit Director and AE to maintain and increase sales to existing customers within assigned territory. Negotiate pricing, terms and delivery within Company guidelines in order to maximize sales volume and margins. Maintain credit as appropriate. Work with the AE to maintain customer data and set-up new customers in the system Communicate results via CRM. Follows up with Customer for review of IEWC's service levels.Sales Data & Support Act as a technical resource to customers regarding all our product lines and service capabilities. Process will call and cash customers, as necessary.Marketing Support Keep the Business Unit Director and Business Analyst informed about competitive products, promotional matters, sales techniques, pricing and marketing programs. Secure and communicate through CRM growth opportunities uncovered through dialog with existing customers.Follow a path of continuous improvement, using both internal and external resources to enhance technical knowledge and sales skill levels. Act as a mentor in developing the product knowledge and technical sales skills of their sales team.Safety and Housekeeping ~ Maintain departmental housekeeping standards.A Bachelor’s degree and three to five years of related experience; Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to work in a Microsoft Windows environment, to work with your department’s business applications and with standard current computer applications.
#J-18808-Ljbffr