Overview
technology delivery lead - incident manager
responsibilities
* ensure production systems are available and operating according to defined service level agreements.
* drive incident and outage resolution while maintaining clear communication.
* facilitate the restoration of service to the production environment.
* establish disaster recovery procedures and uphold data retention practices.
qualifications
* master proficiency in service delivery.
* master proficiency in delivery excellence.
* bachelor\'s degree in relevant field of studies.
* a minimum of 5 years of experience in relevant related skills.
bonus points
* master proficiency in accenture delivery methods (adm).
* master proficiency in enterprise architecture planning (eap).
* master proficiency in technology architecture implementation.
seniority level
* mid-senior level
employment type
* full-time
job function
* information technology
industries
* business consulting and services
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