* collaborate with stakeholders to identify internal user needs and functional requirements.
* document and prioritize feedback to inform tool customization and deployment.
* assist with planning, coordination, and tracking of pilot programs.
* monitor progress, gather feedback, and contribute to refining deployment. strategies.
* support successful rollout of tools across departments.
* end-user support & communication
* serve as a key point of contact for internal users with questions about market research process and technologies.
* develop and maintain user guides, faqs, and training materials.
* provide “how-to” support and conduct small-group or 1 : 1 training sessions.
* change management & adoption
* help execute change management plans to drive adoption.
* champion ongoing usage and best practices across teams.
* collaborate with business operations, it, corporate communications, and training teams.
* project management & knowledge sharing
* track project tasks, timelines, and risks.
* facilitate knowledge sharing and learning through workshops, office hours, and internal documentation.
* ensure stakeholders are regularly informed of progress and next steps.
qualifications
* bachelor’s degree required; master’s degree preferred in business, communications, information systems, or a related field.
* 3–5 years of relevant experience in project coordination or program management.
* proficiency in project management tools.
* strong communication skills—written, oral, and presentation – and interpersonal skills to thrive in a highly collaborate environment spanning teams globally.
* ability to distill technical content into clear, user-friendly guidance.
* detail-oriented and highly organized with proven ability to manage multiple. assignments and meet tight deadlines.
* experience supporting change management and training initiatives a plus.
* familiarity with software adoption or enterprise tools preferred.
* professional fluency in english.
* based in mexico city with availability for hybrid work .
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