Job type
full-time
description
about logos:
logos is a purpose-driven tech company dedicated to building technology solutions that equip the church to grow in the light of the bible. Our team is committed to increasing biblical literacy and accessibility for every christian around the world. We do so by delivering value along three fronts: software tools, community collaboration, and rich digital content. Logos’s solutions portfolio, including verbum catholic products, connects users to the word and to their communities. Based in bellingham, washington, logos also has operations in chandler, arizona, and puebla, mexico.
about the role:
the it operations team covers employee support (traditional helpdesk), networking, as well as application and server administration. As a senior it operations technician, you will be responsible for managing assigned tickets, maintaining applications, and improving processes and procedures across the systems you support.
note: the selected applicant must be able to work remotely from puebla, mx, or the surrounding area.
responsibilities:
1. triaging and solving tickets
2. managing assigned applications (e.g. Jira, manageengine endpoint central, google workspace)
3. upgrading and implementing new technologies as assigned
requirements:
1. advanced english skills (writing and communication).
2. demonstrated experience supporting users on technical issues (service desk or equivalent experience).
3. functional understanding of core it technologies: networking, server administration, application management, and directory services.
4. experience solving unexpected tickets without a pre-defined solution.
5. passion for improving the systems and processes around you.
6. desire to be challenged with new technologies.
7. able to work from 8 am - 5 pm us est (eastern standard time)
preferred experience:
1. a+ certification strongly preferred
2. powershell scripting.
3. active directory management.
4. exchange online administration.
5. saml/scim configuration.
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