Hiring a service desk shift lead involves finding an individual with extensive experience in managing teams and supporting customer operations. This role requires someone who can effectively manage a team of at least 30 people, handle customer requests promptly, and maintain high service level agreements (slas). The ideal candidate should have strong communication skills, be self-motivated to identify operational issues, and be able to prepare and implement team performance improvement plans.this is a full-time position that offers several benefits, including life insurance, medical expenses insurance, savings fund, and food vouchers. Additionally, the successful candidate will receive a generous bonus package and a competitive vacation policy.key responsibilities:manage a team of at least 30 peoplehandle customer requests promptlymaintain high slasprepare and implement team performance improvement plansidentify and correct operational issuesbenefits:life insurancemedical expenses insurancesavings fundfood vouchersgenerous bonus packagecompetitive vacation policyrequirements:5-8 years of relevant experience in managing teams and supporting customer operationsstrong communication skillsself-motivation to identify operational issueslocation: guadalajara office