**Job Details**
**Responsibilities**:
The Analyst (Automation and AI), Enterprise End-User Services, works with the Robotics Process Automation (RPA) technology to assess, create, and support automated solutions for the IT group. The role is a key to ensure effective solutions are delivered which drive meaningful and measurable value.
The Analyst (Automation and AI), mainly work in a DEVOPS environment following Agile methodology to develop solutions and ServiceNow to follow the user support to the developed and supported solutions.
**Guidelines**:
- Document and diagram the existing environment and dataflows
- Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
- Define configuration specifications and analysis requirements
- Define requirements, creating user stories (if Agile) or Disaggregation sheets (for RPA)
- System administration and user support for production issues and enhancements.
- Support system roll-out activities as needed
**Requirements**:
- Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields.
- Strong effective working relationships with team members, stakeholders, and management. Demonstrate strong collaboration across all levels of the organization.
- Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
- Knowledge of RPA technologies with process automation and operational excellence.
- Ability to translate requirements into processes and controls
- Strong analytical skills, coupled with a logical, disciplined, and structured approach to documentation and procedures
- Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
- Ability to rapidly grasp processes and identify potential RPA solutions.
- Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents.
- A willingness to learn and become an expert in RPA and other Intelligent Automation solutions.
- Experience supporting business process documentation with business owners and SMEs (Subject Matter Experts) across multiple geographically disbursed teams.
- Experience working with automation software (e.g., UI Path (preferred), Automation Anywhere, Blue Prism, Power Automate).
- Experience with Visualization Software (QlikView, Tableau, PowerBI, other)
- Experience in analyzing data to draw business-relevant conclusions
- System integration knowledge preferred
- Proactive and self-motivated
- Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion. _
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