*job details*
*responsibilities*:
the analyst (automation and ai), enterprise end-user services, works with the robotics process automation (rpa) technology to assess, create, and support automated solutions for the it group.
the role is a key to ensure effective solutions are delivered which drive meaningful and measurable value.
the analyst (automation and ai), mainly work in a devops environment following agile methodology to develop solutions and servicenow to follow the user support to the developed and supported solutions.
*guidelines*:
- document and diagram the existing environment and dataflows
- recommend 'to-be' process map designs using cross-functional flowcharts.
- define configuration specifications and analysis requirements
- define requirements, creating user stories (if agile) or disaggregation sheets (for rpa)
- system administration and user support for production issues and enhancements.
- support system roll-out activities as needed
*requirements*:
- bachelor's degree in engineering/ it/ data sciences/ business administration or related fields.
- strong effective working relationships with team members, stakeholders, and management.
demonstrate strong collaboration across all levels of the organization.
- ability to work independently, with limited supervision, whilst participating fully as a member of the rpa team
- knowledge of rpa technologies with process automation and operational excellence.
- ability to translate requirements into processes and controls
- strong analytical skills, coupled with a logical, disciplined, and structured approach to documentation and procedures
- excellent spoken and written communication.
assertive and confident raising action points with senior individuals
- ability to rapidly grasp processes and identify potential rpa solutions.
- integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents.
- a willingness to learn and become an expert in rpa and other intelligent automation solutions.
- experience supporting business process documentation with business owners and smes (subject matter experts) across multiple geographically disbursed teams.
- experience working with automation software (e.g., ui path (preferred), automation anywhere, blue prism, power automate).
- experience with visualization software (qlikview, tableau, powerbi, other)
- experience in analyzing data to draw business-relevant conclusions
- system integration knowledge preferred
- proactive and self-motivated
- johnson controls does not request pregnancy or hiv testing as a requirement for admission, permanence or promotion.
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