Responsible for servicing external and internal customer needs and proactively participating in the operation process
*junior*
- bs in business management, economics, marketing, international trade, or industrial and/or process engineer or equivalent years of experience
- from 1 up to 3 years in a similar role is preferred.
- responsible for portfolio of account(s) under general supervision
*mid*
- bs in business management, economics, marketing, international trade, or industrial and/or process engineer or equivalent years of experience
- 3 - 4 years in a similar role is preferred.
- responsible for portfolio of customers, works independently, interaction with customer has direct impact on customer relationship
- profound knowledge on rules, regulations/laws for own (relatively complex) working area.
- notices bottlenecks, suggests solutions and attunes with senior colleagues when needed.
*key activities and general responsibilities*
outbound order receipt / inbound purchase write-up & processing
- receive and process orders/purchase write up
- assure ownership of operational costs.
- validate quality assurance approval of vendor/item and certification link.
logistics (inbound)
- follow up in a timely matter on a production-ready date with the supplier.
- close communication with the quality assurance team for shipment approvals.
- import product into the usa, according to the purchase terms.
- follow up the release of shipments with steam shipping lines, terminals, and customs brokers.
- provide the finance team with the necessary information about each shipment and keep track of payment status.
- manage relationships with the warehouses, and keep the internal system updated to match warehouse inventory.
- track shipments and update the system.
sales support
- support account managers / traders with specific accounts.
- answer customer inquiries.
- communicate issues/challenges to the trade team.
- support sr.
trader, sales executives, and commodities/account specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into crm.
- create sales/purchase contract, call off, order and delivery confirmations, and delivery notes.
*knowledge required*
- experience in an import/export, customer service, and local logistics environment is preferred
- proficiency in ms office.
- contact management systems
- database software
- inventory software
- order processing systems preferred
- thrives and works well in tied ambiguous situations and deadline pressures well
- time management skills
- willingness to learn.
- record-keeping, tracking shipping, and data analyses
- high level of initiative/proactivity
- extremely detail-oriented
- strong organizational skills and ability to multitask
- customer service mindset
- very good verbal and written english communication skill
*hiring details*
- prestaciones superiores a las de ley (+vacaciones/prima vacacional, 30 días aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, pto days, entre otros).
- monday to friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
- after anniversary, 1 day to be wfh
- indefinite contract after training period
peul5rizns