Overview
Insight Global is looking for an Operations Support Specialist to support one of our clients out of Mexico City, MX. This Support Specialist will provide day-to-day user support for Atlassian products and integrations: troubleshoot permissions, project/space setup, onboarding/offboarding, and escalations from developer and business teams. This role requires onsite presence 4 days a week in Mexico City.
Must haves
- 5+ years of experience with Atlassian Jira Cloud
- Experience using a ticketing/ITSM system (Jira Service Management, ServiceNow or similar)
- Practical scripting or automation experience (Python, Bash, or Atlassian automation/Scriptrunner) to build repeatable admin tasks and integrations.
Responsibilities
- Provide day-to-day user support for Atlassian products and integrations.
- Troubleshoot permissions, project/space setup, onboarding/offboarding, and escalations from developer and business teams.
- Collaborate with teams to address incidents and requests in a timely manner.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
Industries
- Automation Machinery Manufacturing
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