Head of account management
hoy
ayer
bachelor\'s degree or equivalent
- 6+ years relevant experience in a client facing role including but not limited to digital marketing, analytics, etc.
- 2+ years people management experience
- experience analyzing data and best practices to assess performance drivers
- experience with influencing internal and external stakeholders
job summary
amazon advertising is seeking a manager of account management in mexico for our display and sponsored ads advertising business. You will lead a geographically distributed organization that is responsible for delighting our advertisers by maximizing the return on their marketing investment. Internally, you will partner closely across a number of teams including sales, retail, product, creative, and analytics. As a manager, you will own revenue targets for your team and will be responsible for creating plans to achieve them.
you will coach and lead your team to be strategic consultants for their vertical, providing media insights and strategies that drive revenue growth for your customers. You will leverage your experience and judgment to define organizational strategy, processes, tools, and incentives to maximize roi and accelerate growth. You will drive the execution of your strategy, ensuring that your team is consistently delivering measurable results in advertiser satisfaction and yoy revenue growth, renewal rates as well as revenue targets. You will partner closely with sales leadership, peer leaders in the insights and performance team, and product leadership to establish joint goals and strategies to drive both advertiser satisfaction and enable your team to achieve their revenue targets.
specific responsibilities include: develop and execute service strategies tailored to client needs, team development, and revenue objectives; obtain ongoing client and partner feedback to assess performance against organizational objectives; engage with amazon advertising’s leadership team and product leadership to represent business results and advocate for customer needs; hire and develop a world-class team; conduct resource management and capacity planning; understand the amazon advertising product suite, tools, and campaign management workflows, as well as how our broader customer success team integrates with each; develop and implement best practices to drive consistently strong roi, ease of doing business and scale for anticipated growth.
* bachelors’ or master’s degree in economics, marketing, advertising, statistics, engineering, business; or equivalent; mba is a plus
* experience in omni-channel marketing, display, over-the-top (ott), or search marketing
* adept at solving problems that span business and technology
* influence process improvement that scales broadly; inventing and simplifying within existing processes
* excellent organizational, relationship-building, and communication (written and verbal) skills
* programmatic strategy and implementation experience
* proven track record of delivering results (including revenue targets) and significantly contributing to advertiser revenue growth
associate manager, retail account management
hoy
about the role
* accountable end to end of all walmart account negotiations with client directors
* responsible for the profit, sales growth, share of market and other key kpis internal & external
* generate strong relations with walmart associate directors & directors
* develop the strategy for the client aligned with scj strategy & client objectives
* lead and develop a group of talented key account managers
key responsibilities
* make sure that promotions results are maximized
* lead price increases and challenge it both internal & external
* generate strategy for missing listed products
* take business decisions to generate good results within the client
* lead forecast process thru kams team
* lead t2t meetings to ensure the follow up of the year results
* look after how to improve internal profitability mix, price increase etc.
* collaborate with internal areas to generate expected results through collaboration
* generate strong relationships with marketing, customer marketing and shopper marketing managers
* challenge execution in the stores to assure implementation of strategy planned
required experience you’ll bring
* bachelor\'s degree at least
* solid experience working with walmart account at least 3 years
* experience leading teams of walmart key account managers
* proved experience solving t2t issues with walmart directors
* proved experience leading new projects for walmart account within their companies
* expert level in walmart language and processes
* good level of experience working with excel, sap, power bi
* advanced english
preferred experiences and skills
* organized
* pro active
* manage conflict
* leadership
* self-management
* availability to travel
* hands on mindset
* hard negotiation skills
job requirements
* full time
* this role is not eligible for relocation
benefits and perks
sc johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, incentives and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, recreation and fitness centers, childcare, counseling services and more.
about us
sc johnson is a fifth-generation family company built on the spirit of our people. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as raid, glade, off!, mr.músculo, ziploc and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for future generations and for every scj team member. Join our winning team of wave makers and go getters and help us write the next chapter in the scj story.
inclusion & diversity
we’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.
manager, account management financial institutions
hoy
our purpose
mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
title and summary
manager, account management financial institutions
overview: account management role in the financial institution team is a role for managing and supporting mastercard\'s clients (issuers and acquirers). Responsible for sales strategies for customer accounts and achieving sales goals to drive market share, volume and revenue growth. Deliver customized solutions and comprehensive support to a group of accounts and responsible for pipeline management at the account level
role:
* responsible for lead a portfolio of key financial institutions, executing sales strategies for customer accounts and achieving sales goals to drive market share, volume and revenue growth
* responsible for pipeline management at the account level
* lead and manage the existing customers relationships and work to identify opportunities and customer needs
* deliver customized solutions and comprehensive support to a group of accounts.
* manage and execute on account plans to ensure business and financial objectives are achieved
* track business performance vs. budget including managing bottom-up planning, opportunities and risks, monthly tracking and reporting.
* build and maintain strong, client relationships and governance across all contact levels.
* manage the quarterly report for the accounts.
* identify new revenue opportunities and support clients in growing their business. Work closely with senior account team members to develop sales strategies for mastercard products and services to add value to the clients.
* ensure key business outcomes and projects delivery, working with internal teams to maintain superior customer service levels and operational excellence.
* project and process management: follow established standards and procedures for account planning, tracking of accounts performance and client engagement.
experience and background
* 5+ years of experience in account management of kay account management within the financial services/financial institutiosn/payments ecosystem.
* proven success managing fi portfolios
* knowledge of payments products and services: card networks, ach/real-time payments, digital wallets, merchant acquiring, treasury/payments platforms, fraud/risk management, cybersecurity, settlement
* demonstrated ability to translate business needs into payment solutions and value propositions;
* experience creating business cases and presenting roi to senior stakeholders.
* analytical mindset with the ability to interpret financial statements, usage metrics, and performance data; capable of presenting insights and recommendations.
* familiarity with crm platforms (salesforce, hubspot)
* bachelor’s degree in finance, economics, business administration, or a related field.
* proactive, results-oriented, with strong communication and presentation skills; comfortable working in a fast-paced payments environment.
corporate security responsibility
all activities involving access to mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, mastercard is responsible for information security and must:
* abide by mastercard’s security policies and practices;
* ensure the confidentiality and integrity of the information being accessed;
* report any suspected information security violation or breach, and
* complete all periodic mandatory security trainings in accordance with mastercard’s guidelines.
customer service & support
cuauhtemoc, distrito federal zensar technologies
ayer
about the job
why zensar?
we’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a global happiness council, and we send out a happiness survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (goal)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team zensar!
zensar is seeking a customer service & support and this is an on-site job in mexico city, mexico. This is open for full-time with excellent benefits and growth opportunities.
job description:
looking for a passionately caring, gritty, customer-oriented problem solver to join our operations/assurance team as a support operations associate. This team focuses on handling non-technical support cases and is responsible for providing quality support for our growing customer base.
* must have advance english (written and verbal communication)
* must share cv in english only
* knowledge/experience with sfdc or other like crms.
responsibilities:
* 3 years of experience are required.
* educate and assist customers and partners with (but not limited to): ea (enterprise agreement), licensing, orders, processes, policies, and other admin-only tasks.
* effectively communicate with third parties such as partners and customers regarding non-technical issues and customer service inquiries, both orally and in writing.
* own each customer case from initial creation to resolution.
* collaborate with the technical support team to address any case that escapes your area of expertise.
* work with the leadership team to improve processes.
* work with the support, product, sales and operations teams on customer escalations.
* use acquired knowledge to suggest, edit, and write in-depth knowledge base articles.
zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
zensar does not facilitate/sponsor any work authorization for this position.
candidates who are currently employed by a client or vendor of zensar may be ineligible for consideration.
zensar values your privacy. We’ll use your data in accordance with our privacy statement located at:
associate, client marketing & dsp relations
hoy
associate, client marketing & dsp relations
symphonic distribution is a 100% independent music distribution and marketing company headquartered in downtown tampa and with a strong presence in new york city, nashville, and major music markets across the world. We focus on distributing hip-hop, latin and electronic music. We pride ourselves in finding the newest, most talented up-and-coming bands, rappers, managers, producers, and labels with the promise of developing long careers.
in a nutshell //
the associate, client marketing & dsp relations will aid in marketing initiatives and dsp streaming promotion opportunities for artists throughout our latam genres. They will live to develop and implement the killer customized strategy to market each individual artist. In concert, this individual will develop and own the relationships with the various genre managers and curators at all of our dsp partners and tailor streaming strategies to guarantee our artists the greatest visibility possible.
what you will do //
* maintain ongoing communications with symphonic’s latam business development lead and client marketing team members to optimally serve and showcase our clients.
* perform in-depth artist/project/partner diagnostics for select clients and provide guidance for optimizing presence online and at all relevant dsp platforms.
* establish and nurture relationships with key representatives at all appropriate dsps, and develop effective strategies for expanding the reach and visibility of all symphonic releases with strategic partnerships and a constantly developing understanding of the streaming landscape.
* work with retail sales people, managers, labels, agents, publicists, app developers, advertising strategists, key influencers, and the artists themselves to develop and implement bespoke music marketing strategies for emerging and established artists’ newly released music.
* continuously identify, assess, and prioritize trends, opportunities and campaigns, specifically in the latam arena. Maintain ongoing research and understanding of these trends and work to steer personal and corporate initiatives accordingly.
* continuously analyze campaign effectiveness and allocate investment dollars to the highest roi opportunities.
* test new channels and partnerships to expand symphonic’s brand reach and relevance to new, untapped audiences.
* pursue and test new marketing opportunities as assigned.
* assist with client management and a&r duties as needed.
what you need to have //
* high school diploma or ged
* must have at least 2 years of experience working in a key marketing role at a record label, distributor, management company, or agency with the following achievements:
* a robust directory of dsp representatives on lock.
* a successful track record of developing and executing innovative audience-development focused marketing strategies for creative work.
* a thorough understanding of the unique characteristics of the latam market, and the genres therein.
* must be able to travel on a regular basis (potentially 25% of the time).
* ability to read, analyze, and interpret general business and industry specific periodicals, professional journals, or technical procedures.
* ability to write reports, business correspondence, and procedure manuals.
* ability to effectively present information and respond to questions from groups of executives, managers, direct reports, clients, customers, and the public.
* to perform this job successfully, an individual should have working knowledge and experience with microsoft excel, word and powerpoint.
* strong spanish language skills and understanding of cultural norms are a major plus.
* bachelor’s degree in marketing or business-related field is preferred.
additional insights //
* position reports to head of mexico region
* position will be located in ciudad mexico
the small print //
* you will create a remote office in miami, fl where you will be given access to hot desks at the local wework. While establishing yourself in miami, it is expected you will be in close proximity to the dsp’s latam offices there and you will make multiple office visits to forge relationships. You will work with a computer (monitor, keyboard, mouse, etc.) and desk phone for a good portion of your day, and you should be able to sit comfortably. Feel free to stretch your legs when you need to, we don’t mind. The noise level is pretty low, unless we have some awesome music to share.
* we need you to be able to talk, hear and see well enough to perform all your job tasks. You will need to use your hands and arms to complete work tasks. You may occasionally be asked to lift boxes or materials up to 25lbs. On occasions that you work outside the office, you may be exposed to unpleasant weather. If you are concerned about any of these requirements or need assistance with any of these, talk to us so we can make a reasonable accommodation for you.
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