Join our global consulting network and expand your horizons!
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at the global network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world.
we specialize in providing top-tier consulting expertise across various industries and functional areas, including life sciences, energy, supply chain operations, finance, and talent management.why choose us?
global exposure: work on international projects and gain invaluable insights into diverse cultures and business practices.specialized development: we don't just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise.dynamic work environment: our work is fast-paced and challenging, pushing you to grow quickly and continuously improve.
it's not just about meeting expectations; it's about exceeding them and making a significant impact.innovation at the core: at the global network, innovation isn't just a buzzword—it's a fundamental part of how we operate.
we leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world.we are driven by a commitment to excellence and a passion for delivering results that matter.
if you are ambitious, talented, and ready for a challenge, we want to hear from you.
reach out, join our network, and start a conversation that could lead to your next big opportunity.
let's build a better future together!
strategy & consulting global network song practicethe strategy & consulting global network song practice is aligned to accenture song and works with clients across their marketing, commerce and services functions.
as part of the team, you will provide transformation services driven by key offerings like living marketing, connected commerce and next-generation customer care.
these services help our clients become living businesses by optimizing their marketing, commerce/sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.you will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance.
as part of the team, you will drive the following:experience working on developing business/value case for relevant service experience solution designs involving service now ecosystem.gather business requirements, design process & define implementation strategy for leading service platforms preferably service now csm, itsm modules.ability to conduct fit gap analysis and map platform capabilities to business requirements.collaborate with clients to understand their business goals, and translate them into functional requirements, and recommended optimum servicenow csm solutions to enhance their customer service operations and achieve their business goals.identify opportunities for leveraging service platforms to improve efficiency and effectiveness.well versed with end-to-end service design, customer service strategy and contact center processes and technologies.identifying customer service improvement opportunities and recommend best practices for efficient service delivery.exhibit market knowledge and technical familiarity with servicenow customer service management and at least one of the core industries.ensure quality delivery of csm solutions to ensure they meet customer requirements as per servicenow best practices and standards.strong people management skills: ability to manage stakeholders (client and internal) and projects.qualificationsoverall in designing / implementing service now csm solutions with hands-on functional consulting experience in service now csm/itsm implementation and know-how of contact center processes/technologies with deep functional, industry and client facing experience.analyst: +1 years of experience / consultant: +4 years of experience / manager: +9 years of experience.mba from a tier 1 or 2 college.preferably be certified in service now.experience with salesforce crm, contact center technology platform, cx software is desirable.strong understanding of customer service processes, routing strategies, omnichannel orchestration, customer engagement strategy, cx & ex design and best practices.experience with agile methodologies is a plus.ability to craft value/business case showcasing virtues of service now platform as well as business benefits.ability to effectively model and translate business requirements into functional requirements.ability to drive the engagement with minimal supervisor involvement and should be able to work independently from onshore/offshore.demonstrated success within one or more industries including consumer & industrial products, healthcare (payer/provider), life sciences, high tech & software, utilities, insurance, banking, financial services industry experience is strongly preferred.ability to establish and build on working relationships effectively.what's in it for you?
an opportunity to work on transformative projects with key g* clients.potential to co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.ability to embed responsible business into everything— from how you service your clients to how you operate as a responsible professional.personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities.opportunity to thrive in a culture that is committed to accelerate equality for all.
engage in boundaryless collaboration across the entire organization.
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