Involves performing a variety of on-site customer service duties to support efficient preparation of packaging, loading, and transporting of customer' shipments to u.s. domestic fedex origination location from international location; responds to customer's needs including product, service, and shipping information; and identifies problems and resolutions to ensure quality customer service.
general job description: under general supervision performs the following activities: • provides on-site customer support by answering customer inquiries regarding shipping, products, and services ensuring responsiveness to all needs, issues, and requirements.
• prepares labeling for all packages that will be ground-shipped to u.s. domestic fedex locations for fedex distribution in the u.s. • coordinates loading of shipments at customer's location to met customer's shipping schedules and requirements.
• may be required to perform other duties as assigned minimum requirements: minimum education: • high school degree/equivalent.
• proficiency in english (600 toeic points).
minimum experience: • previous experience in customer service and familiarity with fedex products and services preferred.
• experience working in a fast-paced environment preferred.
minimum required skills: • excellent human relations and organizational skills required.
• basic pc skills required.
• flexibility to work different shifts required.
fedex is widely acknowledged as a world-class company.
we are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
fedex is consistently named among the world's most valuable and admired brands.
some of our recent awards include: * fortune's world most admired companies (14th) * fortune's best places to work (15th) * forbes's one of the "best employers for diversity" * fedex lac included in the gptw's best workplaces in latin america ranking (24th) * fedex mexico was included in the gptw ranking for 18th consecutive years * fedex mexico received the cemefi certification for 13th consecutive years endorsing fedex as a company socially responsible * fedex chile was re-certified with giro limpio, a seal from the agency of sustainable energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
* fedex uruguay selected by gptw among the 5 best companies to work for.