Responsibilities
* serve as a single point of contact for sales and field operations for north america applied equipment contracts from receipt of order to delivery of equipment.
* communicate with factories and field offices to arrange shipments per the customer’s requirements and satisfaction.
* monitor orders and expedite factories to prevent delays that would incur additional costs.
* work with sales to resolve order problems identified by contract engineering or factory order edit departments.
* follow up on outstanding hold issues daily to clear them as soon as possible and complete processing.
* issue special shipping instructions to manufacturing plants and third‑party suppliers.
* expedite and coordinate domestic trucking companies on deliveries to customers.
* coordinate input of answers or information in ibs comments as received from the factories and/or transport carriers to ensure field office’s questions are answered.
* maintain and ensure the ongoing accuracy of information in ibs used by the factories.
* reduce the days between product delivery and sales recognition for fob destination shipments.
* review orders configured in yorkworks as needed for technical information and contact marketing or product management on behalf of field offices to resolve yorkworks problems.
qualifications
* associate’s or bachelor’s degree in a relevant discipline.
* minimum 4 years of servicing internal or external customers.
* experience in using u.s. Uniform commercial code.
* demonstrated superior telephone personality.
* excellent organizational, verbal, and written communication skills.
* ability to work effectively and independently in a high‑volume, fast‑paced environment.
* experience with microsoft pc applications.
* exposure to business‑based systems such as oracle is preferred.
* capability and desire to learn new technologies as required.
benefits
* comprehensive benefits package.
* opportunities for professional growth and development.
* supportive and inclusive work environment.
* commitment to work‑life balance and employee well‑being.
* engagement in meaningful projects that make a difference.
johnson controls does not request pregnancy or hiv testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non‑discrimination.
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