Job title: it mobile operations supportwe are seeking a skilled and dedicated professional to join our team as an it mobile operations support specialist. The ideal candidate will have experience in technical support, mobile devices, and service management.key responsibilities:provide expert-level support for mobile device-related issues, including ordering, setup, and enrollment into mdm solutions.troubleshoot and resolve complex technical problems related to mobile devices (smart phones and tablets, ios and android).assist users with device configuration, software updates, and connectivity issues.utilize the servicenow ticketing system to log, track, and manage support requests.reference and update knowledge base articles to ensure accurate and up-to-date information is available for users.communicate effectively with users to understand their issues and provide clear, concise remediation.collaborate with other mobile team members to escalate and resolve complex issues.qualifications:proven experience in a technical support role, preferably focused on mobile devices.proficiency in using the servicenow ticketing system.basic understanding of microsoft's intune mobile device management (mdm) solution.excellent problem-solving skills and attention to detail.ability to reference and utilize knowledge base articles effectively.strong communication skills, both written and verbal.ability to work independently and as part of a team.benefits:opportunity to work with a dynamic and supportive team.professional development and growth opportunities.competitive salary and benefits package.why work with us?At our organization, we value diversity, equity, and inclusion. We strive to create a workplace culture that is welcoming, inclusive, and respectful to all employees. We believe that everyone deserves equal opportunities to succeed, regardless of their background or identity.