Responsabilities:first point of contact for technical assistanceprovide initial support to end-users experiencing issues with desktop and laptop hardware and software, as well as network-related problems.assist with issues related to mobile devices and other peripherals.troubleshooting on windows and mac os platformsdiagnose and resolve issues on windows and mac os operating systems, as well as on mobile devices running ios and android.hardware and software configuration and adjustmentconfigure and adjust desktops, laptops, hardware, software, printers, mobile phones, and peripherals according to end-user needs.application installation guidanceprovide detailed instructions for application installation, ensuring users complete the process successfully.incident documentation and loggingdocument and log incidents and service requests in the internal ticket management system, including their respective resolutions.escalation of unresolved issuesescalate complex or unresolved issues to higher-level support staff.creation of technical documentationassist in creating technical documentation and manuals (knowledge base - kb) for recurring or known issues.imaging and deployment of equipmentcreate images and deploy laptops, desktops, and tablets to end-users, ensuring their proper functioning.asset managementoversee hardware stock levels, track assets, and manage their receipt, preparation, and shipping.office move coordinationplan and coordinate office moves, ensuring that technological equipment and devices are relocated properly.specialized support for vips (white glove support)provide specialized support for vip users, ensuring quick issue resolution, proactive device monitoring, and health checks.offer personalized training on new tools and applications for executives and provide exclusive onboarding processes.academic backgroundcomputer systems engineering, or related field.requirements:in-depth and current knowledge of computer programs and hardware.proficiency in customer relationship management (crm) and task management software.exceptional analytical and problem-solving skills.advanced collaboration, communication, and interpersonal skills.excellent organizational and time management skills.advanced english