Under supervision, the sales inventory support overseas products under its responsibility to be able to provide the necessary information to customer service, sales reps, distributors, and end customers.
This position interacts with multiple functions such as demand planning, supply planners, manufacturing, warehouse, quality, customs, distribution, sales, etc, as responsible to coordinate cross-functional teams across the pipeline to ensure higher levels of product availability and excellent customer experience & satisfaction.
Responsibilities
provide support to customer service and sales reps. on product status inquiries within 24hrs regarding new product availability eta. Inventory level, production status, stock in transit eta, expired products, sub or run without component requests that are not of customer preference and offer new options.
Support and coordination with cross-functional teams such as receiving, supply planners, plant expeditors, customs, and distribution to expedite products with critical inventory position. Engineering services for bom related problems. Quality for product and component retentions.
Coordinate efforts with corporate teams such as demand planning, distribution, account services, regulatory affairs, quality, master data, branches, and marketing.
Review and fill open backorders for customers and distributors.
Manage customer usage spikes.
Sample and credit requests for rep.
Managing production holds for revisions, ecns, and surplus.
Finding alternative finish good options for backorder situations.
Qualifications
bachelor degree in: engineering, administration
0-2 years on similar role/function
experience communicating with internal and external business partners and cross-functional teams at various levels
experience applying concepts of basic statistics
ability to handle changing priorities and use good judgment in stressful situations.
English: 90%
office windows: word, excel, power point, as400, sap
proactive
analytical
outspoken
responsible
effective communication
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